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Social Data

Human Resources
Customer Satisfaction
Compliance and Risk Management
Social Contribution Activity Highlights

Europe and the French Gender Equality Index［ PDF : 127KB ］

Human Resources

Number of Shiseido Group Employees

Indicator Period 2020 2021 2022 2023
Total（persons） As of January 1 each year in Japan and as of December 31 of the previous year outside Japan 46,763 45,527 40,484 38,878
Female Ratio（%） All Shiseido Group As of December 31 of the previous year 85.6 83.0 82.2 81.9
Shiseido Group in Japan As of January 1 each year 82.6 82.0 81.3 80.7

Number of Employees by Region（persons）

Indicator Period 2020 2021 2022 2023
Japan As of January 1 each year ☑24,884 ☑24,903 ☑23,458 ☑22,129
China As of December 31 of the previous year 8,975 9,019 8,174 8,158
Asia Pacific 4,635 4,392 3,858 3,674
Americas 3,685 2,997 1,939 1,819
Europe 4,386 4,031 2,900 2,930
Travel Retail 198 185 155 168

Data marked with ☑ has been third-party certified.
Scope：Shiseido Group in Japan（22 companies）

Independent Assurance Statement for Social Data［PDF：137KB］

Number of Employees by Type of Employment（persons）

Indicator Period 2020 2021 2022 2023
Japan Employees Total As of January 1 each year 17,322 17,698 17,160 16,393
Male 3,714 3,835 3,783 3,622
Female 13,608 13,863 13,377 12,747
contract employees Total 7,562 7,205 6,298 5,760
Male 605 655 610 657
Female 6,957 6,550 5,688 5,103

Number of Leaders（persons）

Indicator Period 2020 2021 2022 2023
Japan Leaders*1 Male As of January 1 each year ☑813 ☑862 ☑841 ☑843
Female ☑403 ☑459 ☑500 ☑509
Junior managers*2 Male 606 535 490 331
Female 244 246 248 209

Data marked with ☑ has been third-party certified.
Scope：Shiseido Group in Japan（22 companies）

  • *1：Leaders: Manager position holders and annual salary system employees
  • *2：Junior managers: Manager position holders without subordinates and career path employees with subordinates

Independent Assurance Statement for Social Data［PDF：137KB］

Ratio of Female Leaders（%）

Indicator Period 2020 2021 2022 2023
All Shiseido Group
（Coverage 100%）		 Ratio of female leaders As of January 1 each year in Japan and as of December 31 of the previous year outside Japan 52.7 57.5 58.3 58.1*1
Japan Ratio of female leaders*2
Target: To achieve 50.0%		 As of January 1 each year ☑33.1 ☑34.7 ☑37.3 ☑37.6
Ratio of female junior managers*3 28.7 31.5 33.6 38.7
China Ratio of female leaders As of December 31 of the previous year 61.2 63.5 65.2 69.4
Asia Pacific 69.8 67.9 65.4 81.4
Americas 70.5 73.1 76.4 67.9
Europe 73.9 73.5 68.7 71.3
Travel Retail 48.5 79.1 82.6 83.0

Data marked with ☑ has been third-party certified.
Scope：Shiseido Group in Japan（22 companies）

  • *1：Ratio of female junior managers in all Shiseido Group: 64.9%.
  • *2：Leaders: Manager position holders and annual salary system employees
  • *3：Junior managers: Manager position holders without subordinates and career path employees with subordinates

Independent Assurance Statement for Social Data［PDF：137KB］

Diversity in Top Management

Indicator Period 2020 2021 2022 2023
Female director ratio（%） As of April 1 each year 37.5 37.5 37.5 30.0
Ratio of female directors and Audit & Supervisory Board members（%） 46.2 46.2 46.2 40.0
Ratio of external directors and Audit & Supervisory Board members（%） 53.8 53.8 53.8 53.3
Female ratio of all top management*（%） 28.3 41.7 42.9 44.1
  • *Leaders within 2 levels from the CEO

Ratio of Employees with Disabilities*1（%）

Indicator Period 2020 2021 2022 2023
Shiseido Company, Limited As of June 1 each year 3.04 3.89 4.18 4.52
Shiseido Group in Japan*2 ☑2.22 ☑2.44 ☑2.65 ☑2.82
Target 2.2 2.3 2.3 2.3

Data marked with ☑ has been third-party certified.

  • *1：Ratio of Employees with Disabilities: Physically and intellectually disabled persons are included, and the employment rate for disabled persons is indicated by three significant figures.
  • *2：Shiseido Group in Japan: 12 special subsidiary companies of Shiseido Group

Independent Assurance Statement for Social Data［PDF：137KB］

Employee Diversity

Ratio of employees by age group

Indicator Period Age group 2020 2021 2022 2023
All Shiseido Group As of January 1 each year in Japan and as of December 31 of the previous year outside Japan Under 30 years old - 24.1 18.6 17.6
30-49 years old - 55.5 58.5 58.5
50 years old and over - 20.4 22.9 23.9
Japan As of January 1 each year Under 30 years old 19.8 20.4 18.6 17.2
30-49 years old 50.3 49.3 49.4 49.3
50 years old and over 29.9 30.3 32.0 33.5
China As of December 31 of the previous year Under 30 years old 30.1 24.5 18.0 17.1
30-49 years old 68.6 73.9 79.3 79.8
50 years old and over 1.3 1.6 2.7 3.2
Asia Pacific Under 30 years old 42.0 36.3 25.0 23.2
30-49 years old 52.1 57.1 67.5 68.4
50 years old and over 5.9 6.6 7.5 8.4
Americas Under 30 years old 33.5 26.5 13.3 13.4
30-49 years old 47.1 51.0 55.7 53.8
50 years old and over 19.3 22.5 31.0 32.8
Europe Under 30 years old 36.0 30.9 15.4 17.5
30-49 years old 50.9 53.3 62.1 58.2
50 years old and over 13.1 15.8 22.5 24.3
Travel Retail Under 30 years old 26.8 21.6 16.8 14.9
30-49 years old 69.7 73.0 76.8 77.4
50 years old and over 3.5 5.4 6.5 7.7
Indicator Period 2020 2021 2022 2023
Ratio of female managers in revenue-generating functions（%） All Shiseido Group As of January 1 each year 62.8 69.0 70.0 72.7
Female ratio in STEM- related departments（%） All Shiseido Group - - 59.0 56.8
Shiseido Group in Japan - 33.3 58.1 57.4
Indicator Period 2020 2021 2022 2023
Number of non-Japanese hires in Japan Shiseido Group in Japan As of January 1 each year 467 486 443 397
Ratio of non-Japanese hires in Japan（%） 1.9 2.0 1.9 1.8

Nationality of Employees (%) (Top five countries)

Indicator Period Nationality 2023
Employees Managers
All Shiseido Group As of January 1 each year in Japan and as of December 31 of the previous year outside Japan Japan 56.1 45.2
China 20.4 7.3
United States 4.1 14.8
Viet Nam 3.6 0.5
France 2.9 9.9

Average Service Years of Employees（years）

Indicator Period 2020 2021 2022 2023
Shiseido Group in Japan
Employees (excluding contract employees)		 Average As of January 1 each year 14.5 14.4 14.9 15.3
Male 14.9 14.5 14.2 14.1
Female 14.4 14.4 15.0 15.7

Job Turnover Rate（%）

Total employee turnover rate*

Indicator Period 2019 2020 2021 2022
Shiseido Group in Japan All employees As of December 31 each year 4.3 3.5 4.4 5.2
Manager positions/ career path positions（excluding contract employees) 3.9 3.4 3.8 5.2
Shiseido Japan Co., Ltd. Beauty consultant (BC) positions only（excluding contract employees) 3.2 2.3 3.4 4.0
  • * Total employee turnover rate number should be the sum of the Voluntary employee turnover and the involuntary employee turnover rate. Total of turnover rate for personal reasons and turnover rate other than turnover for personal reasons (such as death, dismissal, leave of absence for personal injury or illness, expiration of absentee period)

Voluntary employee turnover rate*

Indicator Period 2019 2020 2021 2022
Shiseido Group in Japan All employees As of December 31 each year 4.0 3.3 4.2 4.9
Manager positions/career path positions (excluding contract employees) 3.5 3.1 3.7 4.7
Shiseido Japan Co., Ltd. Beauty consultant (BC) positions only (excluding fixed-term contract employees) 3.1 2.1 3.2 3.8
  • *Retirement, early retirement, and retirement for personal reasons

Working Hours

Indicator Period 2019 2020 2021 2022
Working hours*1 Total annual hours worked per person (hours/years/persons) Shiseido Company, Limited As of December 31 each year 1,878 1,955 2,003 1,937
Shiseido Group in Japan 1,807 1,863 1,901 1,857
Prescribed working hours Annual prescribed working hours (hours/years/persons) Shiseido Group in Japan 1,844.5 1,836.8 1,844.5 1836.6
Overtime hours*2 Annual overtime hours per person (hours/years/persons) Shiseido Company, Limited 204 173.4 211.6 167.2
Shiseido Group in Japan 101.7 69 88.2 91.6
  1. *1：Employees（excluding contract employees)
  2. *2：Employees（excluding contract employees and Manager positions )

Rate of Paid Leave Taken

Indicator Period 2019 2020 2021 2022
Annual rate of paid leave taken per person (%) Target: To achieve 80.0% Shiseido Company, Limited Employees and contractors As of December 31 each year 78.8 70.4 76.3 69.6
Shiseido Group in Japan 84.6 80.6 80.3 70.5

Number of Employees Hired*

Indicator Period 2019 2020 2021 2022
Periodic employment of career path positions

Employees

 Male (persons) As of December 31 each year 62 65 26 21
Female (persons) 82 85 35 29
Female ratio (%) 56.9 56.7 57.4 58.0
Periodic employment of Beauty consultant (BCs) positions Male (persons) 5 5 0 0
Female (persons) 268 333 26 32
Female ratio (%) 98.2 98.5 100.0 100.0
Periodic employment of production positions Male (persons) - - 30 18
Female (persons) - - 45 25
Female ratio (%) - - 60.0 58.1
Periodic employment of the others Male (persons) - - - 3
Female (persons) - - - 11
Female ratio (%) - - - 78.6
Mid-career employment Employees and contract employees equivalent to employees (annual salary and special professional employees) Male (persons) 106 79 122 189
Female (persons) 111 100 127 187
Female ratio (%) 51.2 55.9 51.0 49.7
others Contract employees except for the above Male (persons) - - - 149
Female (persons) - - - 475
Female ratio (%) - - - 76.1
  1. *Shiseido Group in Japan

Breakdown of new hires

Indicator 2021 2022 2023
Shiseido Group in Japan All employees (including contract employees) Total number of new hires (persons) 985 1136 1272
Female ratio（%） 66.7 66.5 71.7
Ratio of employees by age group (%) Under 30 years old 49.0 49.2 -
30-49 years old 42.0 42.3 -
50 years old and over 8.9 8.5 -
Management level (%) Non-managerial positions 89.8 93.7 -
Manager positions 10.2 6.3 -
Ratio of employees with disabilities（%） 3.8 3.4 -

Percentage of open positions filled by internal candidates (internal hires) in Shiseido Company, Limited and Shiseido Japan Co., Ltd.: 25% (2022)

Starting Pay（yen/month）

Indicator 2019 2020 2021 2022
Monthly amount paid* Doctoral graduate Employees who joined the company in April each year 265,000 265,000 293,450 293,450
Master’s graduate 235,000 235,000 261,310 261,310
Undergraduate 215,000 215,000 237,890 237,890
Technical/Junior college graduate 195,000 195,000 215,670 215,670
  • *An area allowance of 9,000 yen is provided to employees who live in Tokyo wards. (0 to 9,000 yen depending on area)

Average Annual Salary*（yen/year）

Indicator 2019 2020 2021 2022
Shiseido Company, Limited 7,165,467 6,585,163 6,202,140 6,634,381
  • *Including bonuses and extra wages

Equal Remuneration

Indicator 2021 2022
All Shiseido Group Executive Officer Base salary only ☑ Male 100 : Female 85 ☑ Male 100 : Female 79
Base salary + bonuses*1 *2 ☑ Male 100 : Female 81 ☑ Male 100 : Female 71
Shiseido Group in Japan Manager positions Base salary only ☑ Male 100 : Female 96 ☑ Male 100 : Female 96
Base salary + bonuses*1 ☑ Male 100 : Female 96 ☑ Male 100 : Female 96
Non-managerial positions Base salary only ☑ Male 100 : Female 85 ☑ Male 100 : Female 88
  Career path positions Male 100 : Female 99 Male 100 : Female 97
Beauty consultant (BC) positions Male 100 : Female 120 Male 100 : Female 118
production positions - Male 100 : Female 99

Data marked with ☑ has been third-party certified.

  • *1 :Base salary + other cash incentives
  • *2 :2022 bonus amount to be paid in March 2023

Independent Assurance Statement for Social Data［PDF：137KB］

Employees Rehired after Retirement

Indicator Period 2022 2023
Number of employees rehired after retirement（persons） Shiseido Company, Limited and Shiseido Japan Co., Ltd. As of January 1 each year 633 749
Percentage of employees rehired after retirement (%) 2.7 3.4

Childcare Leave and Family Care Leave

Number of Employees who Used Childcare Leave System*1（persons）

Indicator 2019 2020 2021 2022
Shiseido Group in Japan All employees (including contract employees) Male 30 67 61 139
Female 1,360 1,303 1,260 479

Number of Employees who Used Childcare Time System*2（persons）

Indicator 2019 2020 2021 2022
Shiseido Group in Japan All employees (including contract employees) Male 4 8 14 12
Female 2,296 2,430 2,364 2,333
In-store beauty consultants Male 0 0 0 0
Female 1,596 1,673 1,591 1,708

Ratio of employees taking childcare leave（%）

Indicator 2019 2020 2021 2022
Shiseido Group in Japan All employees (including contract employees) Male*3 - - - 95
Female*4 - - - 100

Period of childcare leave (average days)

Indicator 2019 2020 2021 2022
Shiseido Group in Japan All employees (including contract employees) Male*3 - - - 22
Female*4 - - - 512

Reinstatement Rate after Childcare Leave*5（%）

Indicator 2019 2020 2021 2022
Shiseido Group in Japan All employees (including contract employees) - - - 94.9
Manager positions/Career path positions 95 97.3 99.3 -
Shiseido Japan Co., Ltd. Beauty consultant (BC) positions only (excluding contract employees) 93.6 94.4 92.3 93.4

Retention Rate after Childcare Leave*6（%）

Indicator 2019 2020 2021 2022
Shiseido Group in Japan All employees (including contract employees) - - - 83.8
Manager positions/Career path positions 100 94.1 91.2 -
Shiseido Japan Co., Ltd. Beauty consultant (BC) positions only (excluding contract employees) 98.8 90.3 88.8 82.9

Number of Employees who Used Family Care Leave System*7（persons）

Indicator 2019 2020 2021 2022
Shiseido Group in Japan All employees (including contract employees) Male 1 2 1 2
Female 28 40 37 40

Number of Employees who Used Family Care Time System*8（persons）

Indicator 2019 2020 2021 2022
Shiseido Group in Japan All employees (including contract employees) Male 1 1 0 2
Female 27 35 30 34

Kangaroo Staff*9（persons）

Indicator 2019 2020 2021 2022
Shiseido Group in Japan 2,095 1,659 1,090 721
  • *1：Includes short-term childcare leave. Employees can use the system up to 5 years in total until the child turns 3 years old. (Employees are eligible to use the system 3 times for the same child under special circumstance)
    Up to 2021, the total number of employees who took at least one day of childcare leave during the current fiscal year. In 2022, the actual number of employees who started childcare leave during the current fiscal year
  • *2：Employees can shorten their work hours by up to 2 hours a day until the child is in the 3rd grade of elementary school
  • *3：Number of employees who started childcare leave during the current year÷ Number of employees whose spouses gave birth x 100
  • *4：Number of employees who started childcare leave during the year ÷ Number of employees who gave birth ×100
  • *5：Reinstatement Rate = (Number of reinstatements from childcare leave in the current fiscal year)/(Number of scheduled reinstatements from childcare leave in the current fiscal year) × 100
  • *6：Retention rate = (Number of employees who stayed in the company as of December 31 of the current fiscal year since reinstatement from childcare leave in the year before)/(Number of reinstatements from childcare leave in the year before) × 100
  • *7：Up to 1 year per leave for 1 family member. Up to 3 years in total.
  • *8：Up to 2 hours a day. Up to 1 year per leave for 1 family member. Up to 3 years in total.
  • *9：Kangaroo Staff System: A system to allocate substitutes to support storefront operations for beauty consultant employees who take time off for childcare.

Labor Accidents

Number of Work-Related Accidents*1

Indicator 2019 2020 2021 2022
Number Cover
age (%)		 Number Cover
age (%)		 Number Cover
age (%)		 Number Cover
age (%)
Shiseido Group in Japan*2 Directly hired employees Total（factories） ☑30
（9）		 100 ☑32
（6）		 100 ☑28
（4）		 100 ☑24
（3）		 100
Fatalities 0 100 0 100 0 100 0 100
Indirectly hired employees (temporary staff) *3 Total ☑0 39.6 ☑3 79.5 ☑1 85 ☑2 93
Fatalities 0 39.6 0 79.5 0 85 0 93
Shiseido Group outside Japan Directly hired employees Total 65 80 61 100 66 100 54 100

Accident Severity Rate*4

Indicator 2019 2020 2021 2022
Shiseido Group in Japan*2 Directly hired employees ☑0.013 ☑0.007 0.013 0.021
Supplementary data:　Member company of Japan Chemical Industry Association Directly hired employees and indirectly hired employees 0.010 0.107 0.009 0.068
Employees of partner companies 0.029 0.145 0.148 0.035

LTIFR*5

Indicator 2019 2020 2021 2022
Shiseido Group in Japan*2 Directly hired employees (Coverage (%)) ☑0.87
(100)		 ☑0.77
(100)		 ☑0.74
(100)		 ☑0.68
(100)
Indirectly hired employees (temporary staff)*3
(Coverage (%))		 ☑0.00
(39.6) 		☑2.56
(79.5)		 ☑0.73
(85.0)		 ☑1.05
(93.0)
Directly hired employees and indirectly hired employees - 0.82 0.74 0.69
Shiseido Group outside Japan Directly hired employees (Coverage (%)) - 1.6(100) 1.9(100) 1.8(100)
Supplementary data:　 Frequency rate at member company of Japan Chemical Industry Association*6 Directly hired employees and indirectly hired employees 0.42 0.28 0.41 0.43
Employees of partner companies 0.57 0.59 0.64 0.60

Data marked with ☑ has been third-party certified.

Independent Assurance Statement for Social Data［PDF：137KB］

  • *1：Number of labor accidents (injury and illness) resulting in suspension of work
  • *2：Shiseido Group in Japan (2022): Shiseido Company, Limited and 22 consolidated subsidiaries
  • *3：Data from our three major dispatch companies, GIC, and dispatch companies using factories
  • *4：Accident Severity Rate = Number of days lost due to work-related accidents/Total hours worked x 1,000
  • *5：Lost Time Injury Frequency Rate (LTIFR) = Number of work-related accidents/Total hours worked x 1,000,000
  • *6：Frequency rate = Number of casualties resulting in a leave of absence for 1 day or more / Total number of working hours x 1,000,000. Cases of loss of physical function are included in the number of casualties even if they do not result in a leave of absence.

Labor Union

Percentage of Corporations with Labor Union（%）

Indicator Period 2020 2021 2022 2023
Shiseido Group in Japan
(coverage 100%)		 As of January 1 each year 29.4 29.4 22.2 23.5
Shiseido Group outside Japan *1 (coverage 100%) 68.4 68.4 68.4 68.4

Number of Labor Union Members（persons）

Indicator Period 2020 2021 2022 2023
Shiseido Group in Japan As of January 1 each year 13,334 13,672 13,438 12,930

Ratio of Labor Union Members（%）

Indicator Period 2020 2021 2022 2023
Shiseido Group in Japan Ratio including contract employees*2 As of January 1 each year 53.3 55.0 56.6 58.3
Ratio excluding contract employees*3 76.5 77.3 77.1 78.3
  • *1：Including work council
  • *2：Ratio of employees subject to collective bargaining agreement among all employees including contract employees = Number of labor union members/Number of employees (including managerial position holders and contract employees, but excluding temporary staff and corporate officers) × 100
  • *3：Ratio of employees subject to collective bargaining agreement among all employees excluding contract employees = Number of labor union members/Number of employees (including managerial position holders, but excluding contract employees, excluding temporary staff and corporate officers) × 100

Employee Engagement*

Indicator 2017 2019 2022
All Shiseido Group 76 76 65
  • *Survey conducted every two years
  • *We changed the survey questions from 2022 and plan to monitor trends regarding the scores based on the 2022 results.

Talent Development

Indicator 2019 2020 2021 2022
Average hours per FTE*1 of training and development All Shiseido Group 22.4 26.0 66 46.2
Average Education /Training Cost per FTE (yen)*2 29,277 43,936 23,682 29,892
  1. *1：FTE: Full-Time Equivalent
  2. *2：Regarding average education / training costs per employee, we revised the scope of aggregation to exclude personnel expenses of lost opportunities for education and training of participants. The previous years are retroactively adjusted in the same way.

Customer Satisfaction

In our Shiseido Code of Conduct and Ethics, we have committed ourselves “to strive continuously to improve consumers’ trust in Shiseido and their satisfaction with our products and services at all points of contact.” To measure our performance against this goal, we regularly conduct a corporate image　and brands survey and use the results to guide future corporate activities to further improve our performance in this area.

Favorable perception of the Company and intention for repeat purchase of the Company's brand

Indicator 2019 2020 2021 2022
Corporate Brand Survey*1 “Impressions of Shiseido” among current Shiseido customers (top 2 box scores＜Very favorable / Favorable＞ on a 5-point scale) (%) 94.0 95.4 94.7 95.4
Product Brand Survey*2 Intention for repeat purchase among customers who have purchased the Shiseido brand within the past year (%) - 74.3 73.5 74.0
  1. *1：Survey conducted in Japan only.
  2. *2：Global surveys. Total response rates for the top three box scores on an 11-point scale. Combined figures for our 7 major brands (SHISEIDO, CPB, Drunk Elephant, IPSA, ELIXIR, NARS, ANESSA) for 13 countries.

Compliance and Risk Management

Anti-Corruption

  Target 2019 2020 2021 2022
Operations assessed for risks related to corruption All business offices inside and outside Japan Significant risk identified: None Significant risk identified: None Significant risk identified: None Significant risk identified: None
Confirmed incidents of corruption and actions taken All business offices inside and outside Japan Confirmed incidents of corruption: None Confirmed incidents of corruption: None Confirmed incidents of corruption: None Confirmed incidents of corruption: None

Anti-Competitive Behavior

  Target 2019 2020 2021 2022
Legal actions for anti-competitive behavior, anti-trust, and monopoly practices All business offices inside and outside Japan No legal action No legal action No legal action No legal action

Operating Performance of Reporting and Consultation Desks for Employees (Case)

Reporting/consultation desks Target 2019 2020 2021 2022
In-house Shiseido Hotline Employees of the Shiseido Group in Japan 265 289 255 220
External Shiseido Hotline
Compliance Committee Hotline
Shiseido Global Hotline Employees of the Shiseido Group 2 2 0 1
  • *In fiscal 2022, the breakdown of 221 whistleblowing/consultations: 40 discrimination/harassment cases, 10 legal/internal rule violation cases, 91 workplace environment/communication cases, 55 labor management cases, and 25 inquiries/other cases. Of these, 40 cases were investigated, and some corrective action was taken in 31 cases based on the results of the investigation. Of these whistleblowing and consultations, there were no cases of disciplinary action taken for violations of employment regulations (including misconduct such as discrimination/harassment, conflict of interest, and insider trading).
Reporting Desks Target 2019 2020 2021 2022
Shiseido Group Whistleblowing to Audit and Supervisory Board Members Employees of the Shiseido Group 3 4 3 7

Performance of Human Rights Education Training for Employees

Type of training Target Number of graduates（persons）in year 2022
Human rights awareness programs Employees of the Shiseido Group in Japan Employees of the Shiseido Group in Japan: total of 62,535 participants (78% participation rate)
Harassment awareness programs Employees of the Shiseido Group in Japan

All employees: total of 15,482 participants (87% participation rate)

Newly appointed management positions: total of 158
Shiseido Code of Conduct and Ethics training Employees of the Shiseido Group

Employees of the Shiseido Group in Japan: total of 17,684

Conducted in all regions of the Shiseido Group.

Activities to Enhance Corporate Ethics: Survey on Employee Harassment

Subject Type Target FY2022 results and subsequent improvement measures
Harassment Questionnaires*

Employees of Shiseido Group in Japan

  • Number of departments involved: 309 (e.g., divisions, branches, etc.)

  • Job
    category/classification: Full-time employees (managers, main career track position employees, personal beauty partners, specified work position personnel), fixed-term contract employees (including rehires), temporary staff

FY2022 results:
Number of respondents: 22,865
Response rate: 53.3%
Risk assessment method: The risk of harassment was analyzed and evaluated for each workplace in accordance with the Shiseido Code of Conduct and Ethics*.

FY2022 measures:

  • As a result of the harassment survey conducted in FY2022, the results of the survey were fed back individually to the heads of departments that were determined to be at high risk of harassment, and they were requested to take steps to resolve harassment issues. In response, each department took individual corrective measures.

  • In October 2022, Shiseido conducted ethics training for employees of Shiseido Group in Japan with the aim of reducing the risk of harassment.

FY2023 measures:

  • In April 2023, with the aim of ascertaining the status of subsequent improvements and the factors behind the issues, a harassment survey was conducted in departments that were determined to be at high risk of harassment as shown in the result of the harassment survey conducted in FY2022. The results of the survey will be individually fed back to the heads of all surveyed departments, and those departments whose improvement status is not satisfactory will be requested to take corrective actions again based on the survey results.

  • In October 2023, Shiseido will conduct ethics training for employees of Shiseido Group in Japan with the aim of reducing the risk of harassment.
  • *Questionnaires were prepared in two languages in order to show consideration of the diverse workforce including non-Japanese speaking foreign national employees and human rights awareness. As the surveys are intended to create a sound workplace environment, they were given not only to directly hired employees, but also those indirectly hired and seconded from partner companies. Results were analyzed by employment status, job type and job position.
  • *The “Shiseido Code of Conduct and Ethics” has been improved in 2022 in line with changes occurring in today’s business environment, such as the growing social awareness of human rights, diversity, individual privacy, and sustainability.

Number of Serious Compliance Violations*

Target 2019 2020 2021 2022
Shiseido Group None None None None
  • *Determination and management of serious compliance violations within internal business operations of Shiseido Group

Membership dues to various organizations, political contributions to political parties, etc. (Millions of yen)


 2019 2020 2021 2022
Trade associations, etc. 40 41 40 20
Lobbying interest representation or similar 0 0 0 0
Donations to Political Parties 0 0 0 0

*Fraction have been rounded down

Non-Compliance with Laws and Regulations in the Social and Economic Area
Target 2019 2020 2021 2022
Incidents of Non-Compliance Concerning Health and Safety Impacts and Services Examples of administrative guidance based on the Pharmaceuticals and Medical Devices Act, etc. Japan None None None None
Examples of product recall from consumers and the market Global 5 2 2 2
Incidents of Non-Compliance Concerning Product and Service Information and Labeling Examples of administrative guidance based on the Act against Unjustifiable Premiums and Misleading Representations and Pharmaceuticals and Medical Devices Act, etc. Japan None None None None
Incidents of Non-Compliance Concerning Marketing Communications Examples of administrative guidance based on the Act against Unjustifiable Premiums and Misleading Representations and Pharmaceuticals and Medical Devices Act, etc. Japan None None None None
  • *Above data represent the number of violation against regulations and/or voluntary codes

Incidents of Reporting Personal Information Disclosure to Personal Information Protection Commission（Cases）

Target 2019 2020 2021 2022
Shiseido Group in Japan 0 0 0 0
  • *This table shows the number of data breaches to be reported to the Personal Information Protection Commission.

Violations or Complaints regarding Customer Privacy Protection received from Regulatory Authorities, Public Institutions, Consumer Rights Groups, etc.

Target 2019 2020 2021 2022
Shiseido Group in Japan uncounted uncounted 10 4
  • *The number of applicable cases from the customer's request to our Consumer Center is shown.

Non- Compliance with Laws and Regulations in Social and Economic Areas

Target 2019 2020 2021 2022
Shiseido Group in Japan No fine imposed for violation of law No fine imposed for violation of law No fine imposed for violation of law No fine imposed for violation of law

Social Contribution Activity Highlights

Spending on Social Contribution Activities (Unit: Millions of Yen)

Target
2019 2020 2021 2022
Shiseido Group Spending on Donations 687 1,243 1,518 1,031
Breakdown Cash donations 673 1,080 1,056 835
Product donations 14 163 461 196
Japan a) Spending on Donations ☑563 ☑432 ☑950 ☑714
Breakdown Cash donations ☑562 ☑394 ☑911 ☑581
Product donations ☑0.37 ☑38 ☑38 ☑133
Shiseido Company, Limited Spending on Donations ☑553 ☑410 ☑899 ☑561
Breakdown Cash donations ☑552 ☑387 ☑899 ☑554
Product donations ☑0.24 ☑23 ☑0 ☑6
Overseas total Spending on Donations 124 811 567 317
Breakdown Cash donations 111 686 145 254
Product donations 13 125 422 62
Overseas affiliates b) Spending on Donations - ☑562 ☑144 ☑17
Breakdown Cash donations - ☑482 ☑18 ☑5
Product donations - ☑80 ☑126 ☑11
Overseas affiliates c) Spending on Donations - ☑562 ☑125 ☑75
Breakdown Cash donations - ☑482 ☑107 ☑75
Product donations - ☑80 ☑17 ☑0

*Fractions have been rounded down.

a) 25 companies
(Shiseido Co., Ltd., Shiseido Japan Co., Ltd., Shiseido Beauty Salon Co., Ltd.,　AXE Co., Ltd., Shiseido Pharmaceutical Co., Ltd., Ettusais Co., Ltd., Shiseido FITIT Co., Ltd., Shiseido International Inc., FT Shiseido Co., Ltd., Japan Retail Innovation Co., Ltd., Shiseido Parlour Co., Ltd., ETWAS Co., Ltd., Shiseido Cosmetics Manufacturing Co., Ltd., Shiseido China Innovation Center Co., Ltd., Shiseido Vietnam Inc., EFFECTIM Co., Ltd., The Ginza Co., Ltd., KODOMOLOGY Co., Ltd., Shiseido Interactive Beauty Co., Shiseido Creative Co., Fine Today Industries Co., Ltd．Shiseido Astech Co., Ltd., Hanatsubaki Factory Co., Ltd., IPSA Co., Ltd., Shiseido Professional Co., Ltd.)
b) 6 companies
（Shiseido China Co., Ltd., Shiseido Liyuan Cosmetics Co., Ltd., Shiseido Hong Kong Ltd., Shiseido Guangdong Cosmetics., Ltd., Shiseido Ziyue (Shanghai) Management Consulting Co., Ltd., Shiseido Beauty Innovations Fund）
c) 11 companies
（Shiseido Americas Corporation, Shiseido (Canada) Inc., Shiseido do Brasil Ltd., Shiseido UK Limited, Bare Escentuals France S.A.S., Shiseido Ireland Limited, Bare Escentuals Shanghai Company, Shiseido America, Inc., Davlyn Industries, Inc., JWALK, LLC, Drunk Elephant UK Ltd.）

Data marked with ☑ has been third-party certified.

Independent Assurance Statement for Social Data［PDF：137KB］

Gender Equality（Resolving the Gender Gap and Empowering Women・Supporting Girl’s and Women's Education and Financial Independence Worldwide）

Item Description 2022
External lecture on the theme of "gender equality" by Shiseido Total number of participants in lectures (persons) 1,848

30% Club Japan*1
Chair: Masahiko Uotani, Shiseido

Target: 30% female board members in all TOPIX100 companies by 2030

 Number of companies participating in TOPIX Presidents' meetings and working group study sessions (companies) 213
Shiseido Female Researcher Science Grant*2 Number of female scientists awarded the grant (persons) 10
Supporting female athletes Number of athletes belonging to the Shiseido Running Club (persons) 11
Number of female professional players who participated in the Shiseido Ladies Open, a tournament certified by the Japan Ladies Professional Golfers' Association (JLPGA) (persons) 120
Childcare facilities within the Company Number of children cared for at Shiseido's in-house nurseries Kanga Room “Shiodome”*3 and “Kanga Room Kakegawa”, and total number of temporary caregivers (persons) 479
Number of participants in the parenting training program for men “Kodomology Ikutore” (persons) 52

Supporting education for girls by CLÉ DE PEAU BEAUTÉ

Partnership with UNICEF to support girls’ empowerment and skills building under UNICEF’s Gender Equality Program*4

Number of girls reached (persons) FY2019-2022 Over 3.5 million
Support for marginalized women and girls in Cambodia by Shiseido Travel Retail
Partnership with Friends-International to support the Empower Her Project		 Number of women supported (persons) 134 women were trained, and 45 received employment opportunities.
Independence support by Shiseido Child Foundation*5 Number of participants in seminars on social skills for high school students living in orphanages or with foster parents (persons) 401
Number of high school students living in social care who received the Shiseido Child Welfare Scholarship (persons) 16
  1. *1：Please refer to the 30% Club Japan for details.
  2. *2：Please refer to the Shiseido Female Researcher Science Grant for details.
  3. *3：Kodomology Co., Ltd. closed the Kangaroom Shiodome at the end of March 2023 and started the childcare support program, “Kangaroom +” for employees of Shiseido and alliance partners in April 2023.
  4. *4：UNICEF does not endorse any company, brand, product, or service.
  5. *5：Please refer to the Shiseido Child Foundation for details.

Empowering People Through the Power of Beauty

Item Description 2022
Cultivating Self-Efficacy Through the Power of Beauty Number of people who have experienced Shiseido Life Quality Makeup*1 and appearance care for people living with cancer*2 (persons) 40,516
Number of people taking part in the LAVENDER RING Project (persons)
5 countries/regions, 6 events		 116
Number of people who have experienced makeup for the elderly and people with disabilities (persons) 9,147
Support for patients with xeroderma pigmentosum (XP) (UV-sensitive intractable disease) *3 Number of people who received Shiseido Group's various sunscreen products (Anessa, Doe, Avene, etc.) through the Japanese National Network of Xeroderma Pigmentosum (XP) (persons) 80
Challenging the Unconscious Biases and Prejudices

“SEE, SAY, DO” Project by SHISEIDO*4

Disclosure from 2023 results
  1. *1：Please refer to Shiseido Life Quality Makeup for details.
  2. *2：Total number of people taking part in appearance care seminars, events and consultations, number of people using Perfect Cover, etc.
  3. *3：Japanese National Network of Xeroderma Pigmentosum (XP): A network consisting of three XP patient groups in Japan (Osaka, Kobe, and Tokyo) For details, please check “Support for Patients with Xeroderma Pigmentosum (XP), a UV-Sensitive Intractable Disease”
  4. *4：Please refer to SEE, SAY, DO. for details.

Other Social Contribution Activities

Item Description 2022
Academic support Number of winners of the JSID's Fellowship Shiseido Research Grant (persons) 2
Number of winners of the Japanese Dermatological Association Basic Medical Research Grant (Shiseido donation) (persons) 6
Art and heritage Number of visitors to the Shiseido Gallery（Ginza）(persons) 19,772
Number of visitors to the Shiseido Corporate Museum（Kakegawa）(persons) 3,256
Number of visitors to the Shiseido Art House（Kakegawa）*1 (persons) 7,879
Number of visitors to the S/PARK Museum（Yokohama）(persons) 37,192
Number of winners supported by “Shiseido art egg” ＜groups＞ 3
Activities for children Number of participants in the Initiatives for Children Shiseido Kodomo Seminar
for Juniors*2 (persons)		 1,709
UV prevention education by Anessa Number of participants in UV prevention classes at primary schools (persons) 5,414
Number of sunscreen samples given out to kindergartens and nurseries (persons) 10,000
  1. *1：Open only from Wednesday to Saturday from April 27th 2022. Temporarily closed for facility maintenance from August 13th, 2022.
  2. *2：Please refer to “Activities for children” for details.

Community and Disaster Support

Donations from Shiseido Group employees are as follows.

Item Description 2022
Community and disaster support Amount of donations through “Shiseido Camellia Fund”*
(unit: yen)		 14,990,879
Amount of donations through “Disaster Contribution”
(unit: yen)		 29,250,309
 

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