Social Data

Independent Assurance Statement for Social Data［PDF：876KB］

Human Resources

Diversity, Equity and Inclusion

Numbers of Directly Hired Employees (persons)

Diversity in Top Management (%)　^*1

1. *1：Data for Board of Directors and officers based on Apr. 1 each year.
2. *2：Ratio of women directors and Audit & Supervisory Board members is shown until 2023. With the transition to a “Company with Three Statutory Committees” at the 124th Ordinary General Meeting (March 26, 2024), the ratio of women directors is shown from 2024.
3. *3：Executive Officers until 2025
4. *4：Leaders within 2 levels from the CEO

Ratio of Directly Hired Employees by Age Group (%)

Ethnic Diversity

Women Empowerment

1. *1：A sum for both people managers and Individual contributors.
2. *2：Manager postion holders with subordinates
3. *3：Manager position holders without subordinates
4. *4：Ratio of women in management only counts for people managers. Goal for Shiseido Group in Japan is 50%.
5. *5：Ratio of female junior managers in all Shiseido Group: 62.6%.

Gender Index：France2025［PDF：258KB］

Ratio of Employees with Disabilities (%)　^*1　*2

1. *1：Ratio of Employees with Disabilities: Physically and intellectually disabled persons are included, and the employment rate for disabled persons is indicated by three significant figures.
2. *2：Data based on Jun. 1 each year.
3. *3：Shiseido Group in Japan: 12 special subsidiary companies of Shiseido Group

Recruitment and Turnover

Number of Employees Hired in Japan

Breakdown of new hires in Japan

Turnover Rate in Japan (%)

1. *1：The sum of the Voluntary employee turnover and the involuntary employee turnover rate (such as death, dismissal, leave of absence for personal injury or illness, expiration of absentee period).
2. *2：Retirement, early retirement, and retirement for personal reasons
3. *3：Excluding the 1,477 employees who left under the Early Retirement Incentive Plan.

Compensation

Equal Remuneration

1. *1：Base salary + other cash incentives.
2. *2：The current year's bonus amount is paid in March of the following year.

Average Annual Salary (yen/year)　^*

• *Including bonuses and extra wages.

Starting Pay in Japan (yen/month)

• *An area allowance of 9,000 yen is provided to employees who live in Tokyo wards. (0 to 9,000 yen depending on area)

Talent & Organization Development

Employee Engagement　^{*1 *2}

1. *1：Data based on the survey conducted each year. Survey conducted every two years by 2024, and annually since 2024.
2. *2：We changed the survey questions from 2022 and monitor trends regarding the scores based on the 2022 results.
3. *3：The questions used to measure the engagement score in the 2025 survey have been partially modified from the previous content.

Talent Development

1. *1：FTE: Full-Time Equivalent
2. *2：Regarding average education / training costs per employee, we revised the scope of aggregation to exclude personnel expenses of lost opportunities for education and training of participants since 2022. The previous years are retroactively adjusted in the same way.

Work Environment

Average Service Years of Employees (years)

Employees Rehired after Retirement

Working Hours

Rate of Paid Leave Taken (%)　^*

• *Target for Shiseido Group in Japan is 80％.

Childcare Leave and Family Care Leave

1. *1：Up to 2021, the total number of employees who took at least one day of childcare leave during the current fiscal year. In 2022, the actual number of employees who started childcare leave during the current fiscal year
2. *2：Employees can shorten their work hours by up to 2 hours a day until the child is in the 3rd grade of elementary school
3. *3：Number of employees who started childcare leave during the current year÷ Number of employees whose spouses gave birth x 100
4. *4：Number of employees who started childcare leave during the year ÷ Number of employees who gave birth ×100
5. *5：Reinstatement Rate = (Number of reinstatements from childcare leave in the current fiscal year)/(Number of scheduled reinstatements from childcare leave in the current fiscal year) × 100
6. *6：Retention rate = (Number of employees who stayed in the company as of December 31 of the current fiscal year since reinstatement from childcare leave in the year before)/(Number of reinstatements from childcare leave in the year before) × 100
7. *7：Up to 1 year per leave for 1 family member. Up to 3 years in total.
8. *8：Up to 2 hours a day. Up to 1 year per leave for 1 family member. Up to 3 years in total.
9. *9：Kangaroo Staff System: A system to allocate substitutes to support storefront operations for beauty consultant employees who take time off for childcare.

Health and Safty

Work-Related Accidents　^*1

1. *1：Number of labor accidents (injury and illness) resulting in suspension of work.
2. *2：Data from our three major dispatch companies, GIC, and dispatch companies using factories.

Accident Severity Rate^*

• *Accident Severity Rate = Number of days lost due to work-related accidents/Total hours worked x 1,000

LTIFR　^*1　*2

1. *1：Lost Time Injury Frequency Rate (LTIFR) = Number of work-related accidents/Total hours worked x 1,000,000
2. *2：Data coverage for directly hired employees is 100％.
3. *3：Data from our three major dispatch companies, GIC, and dispatch companies using factories; number inside () shows the data coverage (%).

Labor Union

• *Denominator includes manager positions, excluding contract employees and temporary staff.

Customer Satisfaction

Favorable perception of the Company and intention for repeat purchase of the Company's brand.

1. *1：Survey conducted in Japan only.
2. *2：Global surveys. Total response rates for the top three box scores on an 11-point scale. Combined figures for our 7 major brands (SHISEIDO, CPB, Drunk Elephant, IPSA, ELIXIR, NARS, ANESSA) for 11 countries.

Compliance and Risk Management

Anti-Corruption

Anti-Competitive Behavior

Operating Performance of Hotlines/Helplines（Case）

For employees

1. *1：Until 2023, the figures represent the combined number of cases received through the “In-house Shiseido Hotline,” “External Shiseido Hotline,” and “Compliance Committee Hotline.” From January 2024, these hotlines have been reorganized into the “Shiseido Hotline.
2. *2：In fiscal 2024, the above Hotlines/Helplines received a total of 254 cases.
   These included 65 discrimination/harassment cases, 57 labor management cases, 73 workplace environment/communication cases, 45 inquiries/other cases, and 14 other legal/internal rule violation cases.
   Of these, 37 cases were investigated, and based on the results of these investigations, 4 cases were confirmed as violations of laws/internal rules (discrimination/harassment: 1; corruption or bribery: 0; leakage of customers' privacy data: 0; conflict of interest: 0; insider trading: 0; labor management: 0; workplace environment/communication: 0; inquiries/others: 0; other legal/internal rule violation: 3), of which 2 were actions taken for violations of employment regulations.

• *On March 26, 2024, the name was changed from “Shiseido Group Whistleblowing to Audit and Supervisory Board Members” to “Shiseido Group Whistleblowing to the Audit Committee.”

For Business Partners

• *In fiscal 2024, the above Hotlines/Helplines received a total of 30 cases. These included 7 discrimination/harassment cases, 0 labor management cases, 2 workplace environment/communication cases, 17 inquiries/other cases, and 4 other legal/internal rule violation cases.
  Of these, 10 cases were investigated, and based on the results of these investigations, 0 cases were confirmed as violations of laws/internal rules (discrimination/harassment: 0; corruption or bribery: 0; leakage of customers' privacy data: 0; conflict of interest transactions: 0; insider trading: 0; labor management: 0; workplace environment/communication: 0; inquiries/others: 0; other legal/internal rule violation: 0), of which 0 were actions taken for violations of employment regulations.

Performance of Human Rights Education Training for Employees

Harassment Survey for Employees

• *Questionnaires were prepared in two languages in order to show consideration of the diverse workforce including non-Japanese speaking foreign national employees and human rights awareness. As the surveys are intended to create a sound workplace environment, they were given not only to directly hired employees, but also those indirectly hired and seconded from partner companies. The results were analyzed by employment status, job type and job position. In addition, as an initiative for harassment prevention, in a two-year cycle, 1) understanding the actual situation (survey) targeting all departments of the Shiseido Group in Japan, 2) improvement actions based on 1), 3) understanding the improvement status (survey) targeting departments that are determined to have a high harassment risk as a result of 1), and 4) additional improvement actions are implemented.

Number of Serious Compliance Violations^*

• *Determination and management of serious compliance violations within internal business operations of Shiseido Group

Membership dues to various organizations, political contributions to political parties, etc. (Millions of yen)

• *Fraction have been rounded down

Non-Compliance with Laws and Regulations in the Social and Economic Area

• *Above data represent the number of violation against regulations and/or voluntary codes

Incidents of Reporting Personal Information Disclosure to Personal Information Protection Commission（Cases）

• *This table shows the number of data breaches to be reported to the Personal Information Protection Commission.

Violations or Complaints regarding Customer Privacy Protection received from Regulatory Authorities, Public Institutions, Consumer Rights Groups, etc.

• *The number of applicable cases from the customer's request to our Consumer Center is shown.

Social Activity

Spending on Social Contribution Activities（Unit: Millions of Yen）

• *Fractions have been rounded down.

Other Social Contribution Activities

• *Temporarily closed from March 2024 until January 21, 2025

Community and Disaster Support

• *Please click here for more details on the “Shiseido Camellia Fund.”