Shiseido Company, Limited and Shiseido Japan Co., Ltd. (collectively, " we ") believe that it is our social responsibility to protect all personal information we hold and that fulfilling this is essential to realizing our company’s mission. We will handle personal information in accordance with the following policy.
We will comply with applicable laws, national guidelines, other codes and industry guidelines with respect to personal information and will manage personal information in an appropriate manner in accordance with the Shiseido Global Privacy Principles.
We acquire the minimum personal information to the extent necessary to achieve our purpose of use. We acquire personal information by the following two methods. In either case, as a general rule, we will obtain personal information only after obtaining your consent.
When obtaining personal information directly from you: We acquire personal information after obtaining your consent.
In the event we acquire your personal information from a third party: We acquire personal information from a third party after confirming that you had agreed to the provision of your personal information to them/us.
Registration and provision of personal information are optional, but if you do not register or provide your information required for each item, you may not be able to receive the respective services, etc.
We will not, in principle, acquire sensitive information that may cause unreasonable discrimination, prejudice, or other disadvantages, however, if there are justifiable grounds within the extent of the purpose of use of the personal information, we may obtain the following sensitive information after obtaining your consent.
Matters relating to political views, philosophical beliefs, and religion
Race, ethnicity, family origin, physical or mental disability, criminal record, and other matters that may cause social discrimination
Matters concerning the right of workers to organize, collective bargaining or other collective action
Participation in collective demonstrations, exercise of the right to petition, and other matters concerning the exercise of political rights
Health, medical or sex life
We may acquire, store and use Individual Related Information which contains attribute information (such as age, gender, and residential areas) that does not correspond to personal information on its own or information of Internet use (such as IP addresses, MAC addresses, SSID, terminal identifiers such as Cookies, RDID, and web beacons).
In addition, we may receive, store and use Individual Related Information from DMP operators and other advertising companies, research and analysis companies, media operators, database management companies and other business contractors and partners.
Although it is not possible to identify a particular individual on its own, after obtaining your consent, we may treat it as identifiable data by linking it to other information that we hold.
In principle, when acquiring personal information, we will clearly indicate the purpose of use in writing, on the website screen, orally, or by other means on a case-by-case basis.
When the purpose of use for personal information is clear, such as when the contact is initiated or requested by you, or when the business card is exchanged under business practices, we may not indicate the purpose of use. Even in this case, the personal information acquired will be used within the extent of the purpose of use indicated to you.
|Contents of personal information||Purpose of Use|
|Personal information on the person who requested the inquiry or consultation, etc.|| |
・To respond appropriately to inquiries and consultations from you
・In order to request cooperation with satisfaction of the request for the above consultation service, etc.
|Personal information handled by each service|| |
・To respond to inquiries about the operation, maintenance, quality improvement, and services
|Personal information handled in research and development|| |
・For the planning, development, advertising, introduction, and marketing of beauty-and-health-related products and services
・For inclusion in research and papers, presentations at academic meetings, and other academic and research purposes
・For publishing in training materials and other uses in various training sessions
・For corporate brochures, business reports, publication in company history materials, and other public relations activities
|Personal information related to business partners||・For business negotiations and associated contacts|
|Information on the "Shareholders of Shiseido Co., Ltd. Stated in the Shareholder Registry"|| |
・For the purpose of exercising shareholders' rights and fulfilling our obligations in accordance with the Companies Act and other relevant laws and regulations
・To provide various information and services regarding the status of shareholders and to conduct surveys and other measures to facilitate the relationship between shareholders and us
・For shareholder management, including the preparation of shareholder data based on prescribed standards under the Companies Act and other related laws and regulations
|Information on "recruitment candidates" (including unofficial offers, early unofficial offers, and internships)|| |
・For sharing information and communicating with recruitment candidates, including internships
・For recruitment selection
・For job offer management
・For consideration of assignments after formal employment
|Information on "employees"||・For the management of employees|
|Information on "retirees"||・To provide information to retirees and to pay retirement benefits and pensions|
|Information on Disclosure, etc., of Personal Information and Applicants for Complaints and Consultations||・In order to respond to disclosure, etc., of personal information (disclosure of the purpose of use, disclosure, correction, addition, deletion, cease of utilization, and cease of provision to a third party of personal information)|
|Applicant information on other recruitment activities|| |
・To respond to inquiries related to the operation, maintenance, development improvement, and application activities of other recruitment activities
In the event we provide personal information to a third party (a company other than the acquired company), except as otherwise provided by law, we shall obtain your prior consent concerning the provision to a third party.
Provided, however, that even if it is provided to a company other than the acquired company, in the following cases, it may not be regarded as a "third party" because it may be regarded as the same entity as the acquired company in substance, and therefore, we may not obtain your prior consent for such provision.
When outsourcing all or part of the handling of personal information to an outside company, etc.
Cases where personal information is provided due to merger of the Company or succession of business, etc.
Where two or more companies, etc., jointly use personal information in order to achieve the "Purpose of Use"
In some cases, we handle Individual Related Information. When we provide Individual Related Information to a third party, personal information provided may be treated as personal information at the third-party recipients by linking it to other data held by the third-party recipients. In the event it is anticipated that Individual Related Information will be handled in such a manner, we will provide Individual Related Information to a third party only after confirming that the consent of the recipient has been obtained.
We may provide retained personal information to a third party in a foreign country by one of the following methods:
Cases where the handling of personal information is entrusted to a business operator in a foreign country, and where it is clearly stipulated by contract that the measures required by the Act on the Protection of Personal Information in Japan will be taken
Provision to companies within the Shiseido Group overseas in compliance with the privacy management rules established within the Group
We may jointly utilize acquired personal information with other companies in accordance with procedures permitted by law. When we jointly utilize personal information with other companies, we provide notice of the following.
The fact that they will jointly utilize personal information
The categories of the jointly utilized personal information
Scope of a jointly utilizing person
The purpose of use of the utilizing person
The name or appellation and address, and, for a corporate body, the name of its representative of the person responsible for controlling the said personal data;
If you do not have sufficient ability to judge the consequences of your consent to the handling of personal information, your representative or someone other than you may provide consent on your behalf.
In order to ensure the security (confidentiality, integrity and availability) of personal information, we will establish and maintain a system for the protection and management of personal information and procedures for the handling of personal information, and will properly protect, manage and use such information.
Confidentiality: Manage personal information so that it is not accessible to anyone other than a defined person.
Integrity: Manage personal information so that it is not falsified or damaged.
Availability: Manage the handling of personal information so that it is available only in situations where it is necessary.
The personal information protection management system consists of the implementation of safety management measures from the aspects of organization, people, physical, and technology. An overview of this is shown below.
We appoint the Chief Information Security Officer at Shiseido Co., Ltd. as the person responsible for protecting personal information, and under the instructions, we will develop and maintain a system for protecting personal information.
In handling personal information, the person in charge of each department shall be the Information Manager and under the direction of the Information Manager, the persons in charge of handling personal information will be limited to ensure appropriate protection, management, and use.
The Information Manager is obliged to conduct periodic inspections of the management and operation of personal information. In the event that improper handling of personal information is discovered through inspections, we shall identify the cause of such improper handling, implement corrective measures, formulate measures to prevent recurrence, and inform employees.
In order for employees to properly handle personal information, we regularly conduct education and training programs for all employees engaged in business related to the handling of personal information.
In order to restrict access to facilities where personal information is stored, we are reinforcing the security of entering and leaving of the facilities, certifying those who enter and leave the facilities, and taking measures to prevent other persons from entering and leaving the facilities. In addition, records of entering and leaving the facilities and other facilities are prepared so that the facts of entering and leaving can be confirmed afterwards.
When personal information is handled through a system, the establishment, management, operation, security measures, etc., of the system will be implemented in accordance with the regulations concerning the handling of information systems. Certification and authorization functions will be provided so that the person in charge can perform only the identified operations, and monitoring will be conducted to ensure that there are no problems in the status of handling.
When we handle personal information in a foreign country, we take safety management measures based on an understanding of the systems related to the protection of personal information in the relevant foreign country. Please see here for specific information.
In the event it is necessary to provide retained personal information to an entrusted company due to the entrustment of business involving the handling of personal information, we will conclude an agreement requiring the appropriate management of the information designated by us after carefully selecting a trustworthy entrusted company. In addition, we regularly receive reports on the status of handling from the entrusted company in order to confirm that the entrusted company properly handles personal information in accordance with the applicable agreement, and if there are any problems, we will clearly indicate the measures to be taken for improvement as needed.
In some cases, we handle temporary name processing information after appropriately processing personal information in our possession in accordance with laws and regulations. In the event the information is used as pseudonymously processed information for purposes other than those stated in the purpose of use of personal information, the following matters shall be disclosed.
Contents of pseudonymously processed information to be prepared
Purpose of use of pseudonymously processed information
We may prepare and provide anonymously processed information to a third party by properly processing the obtained personal information so that it cannot be identified as belonging to a specific individual and the personal information used for the preparation thereof cannot be restored in accordance with the procedures permitted by laws and regulations.
When preparing or providing anonymously processed information, the following matters shall be publicly announced.
Safety management measures, etc., concerning anonymously processed information
Items of personal information included in anonymously processed information to be prepared
Items of personal information contained in anonymously processed information to be provided to third parties and the method of provision thereof
Inquiry method for anonymously processed information
In response to a request from you, we will respond to a notification of the purpose of use, disclosure, correction, addition or deletion, cease of utilization and cease of provision to a third party of personal information, and disclosure of records relating to the provision or receipt of personal information to a third party (hereinafter referred to as "Disclosure, etc.") with regard to personal information stated in the purpose of use of personal information.
The recipients of "a demand for Disclosure, etc." related to a " Beauty Key Member" information and "Shareholders of Shiseido Co., Ltd." are as follows:
|Contents of personal information||The procedure for a demand, etc., for Disclosure, etc.|
|Beauty Key Members|| |
"Disclosure," "Change," and "Withdrawal" related to information of a " Beauty Key Member " will be conducted on your own from the following pages within the Shiseido website.
Click here for confirmation and change of registration of Beauty Key Members (Japanese Only)
|Shareholders of Shiseido Company, Limited|| |
Please contact Sumitomo Mitsui Trust Bank, Limited, the shareholder registry administrator of Shiseido Co., Ltd., for "disclosure," "changes," etc., related to information of "shareholders of Shiseido Company, Limited." Please also check with Sumitomo Mitsui Trust Bank, Limited for the specific procedures in such case.
For shares owned for the account of a securities company, please submit to such securities company of the transaction, etc.
Please refer to the individual service terms and use for the party to whom the demand for Disclosure, etc., is made, the method of invoicing, and the contents that can be handled with regard to individual services other than the above. Please note that we may not be able to accept demands, such as when you need to submit an application directly at a store.
When demanding for Disclosure, etc., of information other than the above, please fill in the required information in the application for Disclosure, etc., enclose a document to confirm the identity, and send it to the following address. At that time, please write "Personal Information Disclosure Demands Involved in Documents" on the envelope.
The party to whom the demand for Disclosure, etc., is made, documents to confirm the identity, how to respond to a demand for Disclosure, etc., purpose of use of personal information obtained in connection with a demand for Disclosure, etc., and reasons for non-disclosure of "personal information subject to disclosure" are as follows.
|The party to whom the demand for Disclosure, etc., is made||1-6-2, Higashi-Shimbashi, Minato-ku, Tokyo 105-8310 |
Shiseido Customer Service Center
|Documents to confirm the identity|| |
（One of these items）
・Residence certificate (original)
・Copies of government documents such as passports and licenses
*If the registered domicile or individual number is stated, please delete the registered domicile or individual number and provide it.
In the event the person making the demand for Disclosure, etc., is the legal representative of the person or a minor or an adult ward or an agent entrusted by the person to make the demand for Disclosure, etc., please send the following documents together by post.
＜In the case of legal representative＞
・One copy of a document confirming the legal representation (a copy of the family register, or a copy of the insurance card containing the dependents in the case of a person who has parental authority)
・One copy of a document (a copy of a driver’s license, passport or other public document of a legal representative) confirming the legal representative of a minor or an adult ward.
＜In the case of a proxy by delegation＞
・One letter of proxy
・One copy of a certificate of the seal impression of you:
|How to respond to a demand for Disclosure, etc.||After confirming the identity of the person demanding Disclosure, etc., we will respond by completing the method in the "Disclosure Method" section of the application for Disclosure, etc. (In the case of an application by a proxy, we will respond to the proxy as soon as we confirm that the demand by the proxy is legitimate.)|
|Purpose of use of personal information obtained in connection with a demand for Disclosure, etc.||Personal information obtained in connection with a demand for Disclosure, etc., shall be handled only to the extent necessary for the demand for Disclosure, etc. |
The submitted documents will be stored for two years after the response to the demand for Disclosure, etc., is completed, and will be deleted thereafter.
|Reasons for non-disclosure of "personal information subject to disclosure"|| |
We will not disclose if the following is stipulated. When we decide not to disclose the information, we will notify you to that effect and the reason.
We will promptly respond to requests for the handling of personal information. If necessary, please contact us at the following address.
Shiseido Customer Service
1-6-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-8310
Phone: 0120-81-4710 (9:00-17:00; excluding Saturdays, Sundays and national holidays)
Beauty Key Customer Service
Phone: 0120-77-4710 (9:00-21:00; not available during the year-end and New Year holidays and on statutory inspection days)
Please note that we do not accept any requests via personal visits to our company.
Also note that your inquiries to our toll-free number will be recorded for improvement of our customer service.
We appreciate your understanding and cooperation in this matter.
＜Name and address of business operator handling personal information and name of representative＞
|Name||Shiseido Company, Limited|
|Address||7-5-5, Ginza, Chuo-ku, Tokyo 104-0061|
|Representative||Masahiko Uotani, Representative Director|
|Name||Shiseido Japan Co., Ltd.|
|Address||7-5-5, Ginza, Chuo-ku, Tokyo 104-0061|
|Representative||Norio Tadakawa, Representative Director|
Last Modified: April 1, 2022