1. Home
  2. Travel Retail

Travel Retail

ABOUT TRAVEL RETAIL

Who We Are

Shiseido Travel Retail was established as the regional headquarters for Shiseido’s global travel retail business in the duty-free channel, which includes airports, airlines, downtown stores, cruise-ships and border shops. Headquartered in Singapore with offices in Paris, Miami, Dubai, Shanghai, Hong Kong, and Tokyo, the company takes a consumer-centric, “Think Global, Act Local” approach in nurturing Shiseido’s brands based on region- and market-specific needs.

Strategically located in the Asia Pacific where air travel is rising significantly, Shiseido Travel Retail is in prime position to capitalize on the growth opportunities in its key markets. Its portfolio includes prestige brands SHISEIDO, Clé de Peau Beauté, IPSA, NARS and Dolce&Gabbana as well as innovative products designed exclusively for the global traveler.

Our Mission

Philippe LESNÉ

President & CEO
Shiseido Travel Retail
Philippe LESNÉ

The travel retail landscape has seen an unprecedented level of change, with technological advancements and the growth of air travel creating a truly globalized territory of mobile shoppers. Since its founding in 1872, Shiseido has always strived to serve the interests of consumers, but today, their needs, lifestyles and values are more diverse than ever, and their desires increasingly rooted in self-actualization, meaning and happiness.

At Shiseido Travel Retail, we want to go beyond simply addressing basic beauty needs. Cultivating genuine relationships and inspiring people to live beautifully are at the heart of our consumer-centric approach, embodied by the Japanese concept of omotenashi – a rich connection in which trust, hospitality and respect are interwoven.

Through best-in-class retail, customer service excellence and close partnerships with our retailers, we aim to create journeys of discovery for our global travelers; uniquely immersive experiences that connect them to their inner selves and our brands through meaningful beauty. Underpinned by our Japanese heritage, we take pride in being the flagbearer for our global brands on the world stage, where Shiseido’s beauty, art and culture can shine.

To realize our mission, we recognize that our people are the key to bringing dynamic and creative innovations which deliver unique experiences to travelers around the world. Embracing a ‘People First’ mindset, we believe that our diverse and multi-national team is a continuous source of innovation, driving Shiseido Travel Retail in our pursuit of becoming a globally trusted beauty company.

Where to Find Us

TRAVEL RETAIL OFFICE

TRAVEL RETAIL OFFICE

Shiseido Travel Retail
182 Cecil Street
#18-01 Frasers Tower
Singapore 069547

Tel: (65) 6331 4555

OUR BRANDS

Shiseido Travel Retail distributes a range of Shiseido’s top brands that have strong equity and growth potential in the duty-free channel. Specially selected for expansion in global travel retail, the portfolio includes skincare brands SHISEIDO, Clé de Peau Beauté, IPSA, Anessa and Elixir; make-up brands NARS, Laura Mercier and bareMinerals; as well as fragrance brands Dolce&Gabbana, Issey Miyake, Narciso Rodriguez, Elie Saab, Zadig & Voltaire, and Serge Lutens.

TALENTS

WORK wITH US!

Lisa Bates
Global Communications Director