"BEAUTY INNOVATIONS FOR A BETTER WORLD." This is the significance of Shiseido's existence, and our corporate mission is to contribute to the sustainability of a beautiful and healthy society and the earth by enriching people's hearts with "beauty" and bringing joy and happiness to their lives. To realize this philosophy, employees must lead a healthy, prosperous, and happy life and embody their healthy beauty. And as a foundation to support the employees, we need an environment where they can work safely and securely. To achieve this, Shiseido is working with the Shiseido Health Insurance Society to formulate the "Shiseido Health Declaration" to clarify support for employees to live a healthy and beautiful life. We have also established an "Occupational Health and Safety Management System" that realizes a safe and secure working environment for people working in the Shiseido Group. Furthermore, we have formulated the "Shiseido Vision Zero Declaration (Safety Declaration)" aiming for zero lost time accidents in all workplaces. We will continue to evolve activities based on the above, minimize occupational safety risks, and invest in health to make our employees healthier and as a result, give back to society. We aim for a virtuous cycle. Shiseido delivers beauty to consumers. We will continue to shine 100 years from now and will do our utmost to manage health and safety measures so that we can become a company that diverse people around the world know and trust.
Our mission is “BEAUTY INNOVATIONS FOR A BETTER WORLD.” To that end, we promote initiatives for employees and their families to live beautifully and healthily based on our perception that beauty and health are sources of vitality.
As members of a company delivering beauty, each and every employee shall have awareness and knowledge and take action proactively to work healthily, physically and mentally.
Shiseido will endeavor to provide opportunities for our employees to speak freely with each other about beautiful lifestyles and health for mutual growth.
Shiseido will endeavor to create a safer and more comfortable work environment and will actively support the efforts of employees and their families in cooperation with the Shiseido Health Insurance Society.
Regarding promotion, the officer in charge of human resources acts as the Health Management Representative (Chief Wellness Officer), and the Wellness Support Group of the People Division and Shiseido Health Insurance Society collaborate to support each office (of the Shiseido Group in Japan) to take the initiative to maintain and promote employee health. In addition, the Health Management Representative and each officer, department manager, and responsible person jointly discuss support for employee voluntary health initiatives.
The Shiseido Group in Japan works to resolve the following health issues.
（1）Reinforcement of the foundation of the occupational health system that supports health-related initiatives.
We are working on various activities, including more frequent workplace inspections by members of the Health Committee, Safety and Health Committee, and occupational physicians, improving the frequency of conducting stress checks, maintaining a 100% health checkup rate, promoting reexamination and/or detailed examinations based on health checkup results to ensure early treatment, improving health guidance rules to render health guidance more effective and efficient, the addition of more information and resources. We are also improving upon multifaceted analysis of health data, mental health care measures, response to infectious diseases, and clarification of issues and reinforcement of the foundation for reducing long overtime work.
（2）Implementation of health-related initiatives
The Shiseido Group in Japan is working with the Health Insurance Society to promote health initiatives that take into account each office’s health issues with the aim of promoting beautiful lifestyles, measures against smoking, improved women's health, mental health care measures, and support for balancing cancer treatment and work.
|Shiseido Group in Japan||Shiseido Health Insurance Society|
|Beautiful lifestyles||Improvement of lifestyles|| || |
|Measures against smoking||Promotion and maintenance of non-smoking|| || |
|Women’s health||Addressing female-specific health issues|| || |
|Mental health measures||Acquiring stress tolerance; |
reduction of repeated long absences from work
| || |
|Support for balancing cancer treatment and work||Early detection; balancing treatment and work|| || |
We have compiled a health management strategy map that presents the linkage between the issues we want to solve through health management and the expected effects of health investments and initiatives. We have also established management indicators that indicate the status of initiatives, awareness and behavior change, and final goal indicators for health-related issues.
In FY2022, we will particularly focus on anti-smoking measures, health events and seminars, and other initiatives aimed at decreasing the smoking rate, increasing the percentage of individuals who exercise, increasing the number of individuals with good sleeping habits, and decreasing the percentage of individuals who habitually miss breakfast.
To promote various initiatives, we have invested a total of 4.9 million yen in anti-smoking measures to increase the smoking cessation rate, 2.4 million yen in health events and measures to increase the percentage of employees who exercise, and 38.58 million yen in mental health measures to prevent the occurrence of mental health problems or detect them early. (Actual results for FY2021)
The status of employees' health efforts is evaluated by setting KPIs. The analyzed employee health data is used to implement health-related initiatives for the Shiseido Group in Japan.
|Regular health checkup rate||All ages||100%||100%||100%||100%|
|Participation in programs for high-risk employees |
(implementation rate of physician interviews)
*Blood glucose level, blood pressure, Hb (from FY2021)
|Blood pressure risk: 180 mm Hg, 110 mm Hg (per 10,000 persons)||All ages||11.9||16.9||16.0||10|
|35 and over||14.8||23.7||20.9||15|
|Blood glucose risk: HbA1c 9.0% or higher (per 10,000 persons)||All ages||23.4||27.5||16.1||15|
|35 and over||30.0||37.6||21.6||20|
|Anemia risk: less than Hb 8.5 (per 10,000 persons)||All ages||29.1||39.2||31.5||30|
|35 and over||35.1||50.0||41.2||35|
|Percentage of individuals who exercised |
*at least 30 min/day, at least 2 times/week
|35 and over||15.4%||17.6%||18.3%||22%|
|Percentage of individuals with good sleeping habits |
*well rested from sleep
|35 and over||56.8%||66.1%||63.6%||65%|
|Percentage of individuals who habitually missed breakfast||All ages||25.5%||25.2%||26.0%||20%|
|35 and over||22.8%||21.5%||22.7%||18%|
|Smoking rate||All ages||20.8%||18.8%||17.8%||5%(FY2030)|
|35 and over||23.2%||21.4%||20.1%||―|
|Success rate among smoking cessation program participants |
(percentage of participants who successfully quit smoking)
|All ages||50.9%||70.0%||76.8%||Maintained at least 70%|
|Percentage of behavior change stages above the implementation stage||All ages||18.7%||21.9%||21.4%||23%|
|35 and over||20.7%||23.4%||23.4%||25%|
|Percentage of employees concerned about their health *1||All ages||95.4%||95.3%||94.8%||97%|
|35 and over||95.7%||95.3%||95.1%||97%|
|Percentage of individuals who meet the criteria for metabolic syndrome||40–74 years old||6.2%||7.1%||―||―|
|Percentage of individuals who conducted stress checks||All ages||78.0%||73.4%||80.7%||90%|
|Aggregate results of stress checks (percentage of high-stress persons)||All ages||13.2%||10.3%||12.4%||10.0%|
|Number of participants in mental health training (e-learning)||All ages||7,003||11,040||9,779||13,000|
|Number of participants in training on cancer and women's health||All ages||―||11,746||8,898||13,000|
|Number of participants in health events (including health fairs and seminar viewing) (health fair not held in FY2020–2021)||All ages||1,446||617||1,399||2,000|
|Labor productivity loss ratio due to presenteeism *2||All ages||―||35.8%||35.8%||34%|
|Absenteeism *3||All ages||―||―||100 |
|Work engagement *4||All ages||76 points |
|―||―||Employee engagement*5 |
Up YoY (FY2023)
Through the construction of a health management strategy map, mid- to long-term evaluation indicators are defined, and the effects of the implementation of health-related initiatives are quantitatively verified. In addition to health checkups and lifestyle questionnaires, we compile data on overtime work, stress check results, and productivity (labor productivity loss ratio), and generate a health management white paper every fiscal year.* Furthermore, starting in FY2019, we have established a system that scores the health of each of the 120 organizations in the Shiseido Group and relays feedback from specialists to those responsible in the organization.
|（1）Measures against smoking|| |
|（2）Beautiful lifestyles|| |
|（3）Women’s health|| |
Since our smoking rate has been slightly higher than the national average for some time, we launched a No Smoking Day within the company in 2010, in addition to a program to subsidize the cost of anti-smoking treatment. Shiseido and the Shiseido Health Insurance Society have continued to work together on this initiative. Since 2019, we have been participating in the No Smoking Promotion Business Consortium to collect information and exchange opinions on the advanced practices adopted by other companies and promote smoking cessation based on employee feedback provided through internal surveys and other means.
It has declined to 17.8% in FY2021 (-15.7 percentage points from 2010) and is decreasing every year. We aim to further lower the rate, with a target of less than 5% by 2030.
Support to quit smoking
In addition to individualized instructions to quit smoking at health guidance, we aim to create a system to provide a wide range of consultations regarding smoking cessation through the trial implementation of a non-smoking counseling service (at some offices). In addition to partial subsidies for the cost of smoking cessation treatment throughout the year, the Health Insurance Society launched a limited-time full subsidy for smoking cessation treatment in 2019 and a “remote smoking cessation outpatient consultation” (full cost subsidized by the Health Insurance Society) in FY2021. It resulted in a high smoking cessation success rate of 87.1% in FY2021. Our goal is to continue to maintain a success rate of at least 70% in the future. We will not only increase the success rate, but also develop measures to make it easier for people to try to quit smoking.
Internal non-smoking rules and measures against secondhand smoke
In 2012, we made the building smoke-free, and also prohibited employees from smoking when wearing uniforms and in company vehicles. In May 2019, we also introduced smoking-free working hours. In addition, we distribute leaflets to new employees and communicate regularly through health committee meetings, etc., to ensure that the no-smoking rule is enforced and prevent secondhand smoke.
Dissemination of information
We regularly disseminate information through posters, leaflets, health committee meetings, in-house intranet, and in-house live streaming. In addition to information on the dangers of smoking and the benefits of smoking cessation, we also present messages from top management and the results of questionnaires to encourage all employees to take an interest in the promotion of smoking cessation.
The implementation rate of health support programs (specific health guidance) stood at 53.2% in FY2020, higher than the national average of 26.9%.
|Number of Targets |
(Aged 40 and over)
|Number of Targets |
who Completed the Program
(Aged 40 and over)
|Completion Rate |
(Aged 40 and over)
|National Average Completion Rate||25.2%||27.4%||26.9%|
Every year, we hold health fairs tailored to the health issues of each Shiseido Group location in Japan, including health-related measurement sessions, health education, and collaborative projects with cafeterias.
* In FY2021, we did not hold an in-person fair owing to COVID-19 prevention measures, but in FY2022, we are considering holding an in-person fair while implementing preventive measures.
[Participating employee feedback]
“It's good to have events that raise health awareness.”
“I've heard a lot about basal metabolism, but this is the first time that I learned what my basal metabolism rate is. It was a good learning opportunity.”
Since FY2019, the company has provided seminars on exercise, diet, and sleep that are designed to address health issues in each organization. These seminars have been well-received by participants. In FY2021, online yoga, stretching, and sleep seminars were organized. This led to efforts to improve employee’s sleep quality toward behavior change, which resulted in a 20% increase in their sleep satisfaction.
We will provide further seminars designed to motivate participants to improve their lifestyles, which include their exercise, sleep, and eating habits.
【Participating employee feedback】
"The seminar reminded me that a healthy lifestyle is the source of beauty. It made me recognize that it’s important to find an image of what I want to become.”
“If I was alone, I may have given up. Together with other participants, I was able to finish the course.”
Percentage of those who exercise regularly (at least 30 minutes of exercise at least twice a week): 20% [2021: 17.8%]
Percentage of those with good sleep habits (well rested from sleep): 70% [2021: 66.4%]
Percentage of those who habitually miss breakfast (skipping breakfast at least 3 times a week): 20% [2021: 26.0%]
Diversity and inclusion is an important pillar of our management strategy, which seeks to create an organizational culture in which employees, regardless of gender, age, or nationality, recognize and respect each other's differences and continue to demonstrate their strengths and generate innovation. We are striving daily to improve employees' understanding of women's health issues (menstruation, pregnancy, childbirth, infertility treatment, menopause, etc.) and create a comfortable working environment for everyone.
Seminar on women's health
Based on the characteristics and needs of the offices, we provide training on women's life stages and health (such as female hormones, menstruation, and menopause).
Implementation of e-learning on cancer (including gynecological cancer)
Since FY2019, we have provided cancer education through e-learning. We are working to improve employees' cancer literacy. The topics we explore include basic knowledge about cancer, support systems and consultation services for balancing cancer treatment and work, and stories from employees who have undergone cancer treatment. The e-learning program is effective. It had a 98.6% comprehension rate and a 96.4% satisfaction rate in FY2021.
Introduction of services provided by Cradle Inc.
We will make further efforts to promote women's activities and health by educating employees through online seminars given by doctors and specialists provided by Cradle Inc. and by distributing coupons they offer that can be used for gynecological examinations.
Future target for women's health
Number of participants in training on women's health: 13,000 (2025) [2021: 8,898]
Shiseido, together with 20 domestic affiliated companies in the group, was certified in the "2023 Health & Productivity Management Outstanding Organizations Recognition Program (Large Enterprise Category, White 500) run by the Ministry of Economy, Trade and Industry (METI) and the Japan Health Conference.”*1
In recent years, the areas of wellness and wellbeing have been attracting greater attention, with an increasing number of companies aiming for outstanding health and productivity management*2. While the number of companies participating in the Survey on Health and Productivity this time was 3,169, the highest number ever (up 10% from last year), the Shiseido Group was able to enter the top 10% in the large enterprise category and receive “White 500” certification with the highest grade. Going forward, we will continue to strive to achieve even greater heights in order to maintain and improve the health and safety of our employees.
|Name of certified corporation||Names of affiliate corporations also certified|
|Shiseido Corporation||Japan Retail Innovation Inc.|
|Pierre Fabre Japon Corporation|
|Shiseido Astec Corporation|
|The Ginza Corporation|
|Shiseido Parlor Corporation|
|Hanatsubaki Factory Corporation|
|Shiseido Interactive Beauty Corporation|
|Shiseido Japan K.K.|
|Shiseido Gakuen School Corporation|
|Shiseido Corporate Pension Fund|
|Shiseido Health Insurance Society|
|Shiseido Children's Foundation|
|Shiseido Beauty Salon Corporation|
|Shiseido Pharmaceutical Corporation|
|(Shiseido) Labor Union|
The Shiseido Group in Japan has adopted the “Shiseido Hybrid Work Style,” a new working style which places the highest priority on the safety and health of employees with the aim of preventing the spread of COVID-19 and improving the performance and productivity of employees and organizations.
Since the adoption of the Shiseido Hybrid Work Style, which allows employees to work either at the office or home depending on their roles, employee workstyles have become more diverse. The Shiseido Group in Japan has taken measures to address health issues associated with remote work that are different from those previously experienced.
Provision of information for employees
We conducted a survey among employees who choose to work remotely to understand their current situations and needs. Based on the survey results, we are providing information on dieting and exercise, advice from occupational physicians and counsellors, and tips for working remotely.
Lunchtime session (live streaming)
To reduce employees’ stress and promote communication, we stream information on topics such as lower back pain, women's health, and preventive measures against alcoholism.
We have provided online video consultation to employees who choose to work remotely as part of our efforts to prevent the spread of infection. This has facilitated employees to communicate with occupational health care staff, enabling rapid response to health concerns.
Measures for infection control taken by the Health Management Office
We are working to prevent the spread of COVID-19 by preparing alcohol sanitizers and installing acrylic boards and partitions in consultation spaces for employees entering the Health Management Office.
Workplace COVID-19 vaccination program
From August 2021, we have implemented workplace COVID-19 vaccination programs for employees and their families at each location of the Shiseido Group in Japan. So far, we have administered two doses each to approximately 10,000 people. In addition, the third (booster) doses were administered to employees in April 2022.
Shiseido pursues "PEOPLE FIRST," which is an important management philosophy for people working in the Shiseido Group to bring about innovation in society by producing results. To that end, our vision is to create an environment in which people working in the Shiseido Group can work safely and securely, and to achieve zero lost time accidents*1 at all workplaces.
This guideline applies to officers and employees (including dispatched employees and employees of cooperating companies) engaged in the Shiseido Group in Japan and overseas.
We will specify the issues at individual workplaces through thorough risk assessment*2 and based on the data analysis of lost work accidents, and we will take measures against hazards at the workplaces to create a secure working environment for all people.
＜Continuous education and compliance with rules＞ We take responsibility for our own safety and the safety of the people around us, receive regular education on health and safety, practice it, and act according to the set rules.
＜Improvement activities＞We will share and discuss the cases of internal lost work accidents in the Shiseido Group with top management and the officers in the individual sectors at the health and safety management system committee meeting and take proactive countermeasures.
In promoting this, the officer in charge of human resources will become responsible for health and health and safety management, support business areas in Japan and overseas, and actively drive the maintenance and promotion of the health and safety of employees. Under the supervision of the Board of Directors on important occupational health and safety commitments, the health and safety manager will work with each officer, department head, and manager to support employees' voluntary efforts for health and safety.
In addition, at the Shiseido Group's domestic sites, we have set up a hygiene committee as well as a health and safety committee in accordance with laws and regulations to create a safe and comfortable working environment through investigation and deliberation. At laboratories and factories, we have established an occupational health and safety policy and a health and safety committee to improve upon dangerous areas and dangerous actions working toward our ultimate aim of zero lost time accidents at domestic factories.
The Shiseido Group aims to become a global, top-level, safe company. As a KPI, we have set a target value of achieving the leave frequency rate*3 "0.1 or less" by 2030. We incorporate action plans with quantitative goals and order of priority to address health and safety risks. Creating an environment where employees can work safely and securely and having all employees work vigorously will lead to reduction of business risks and costs and increase of profits. Currently, we are able to ensure elevated safety of people working in the Shiseido Group compared to all industries in Japan and the chemical and manufacturing industries, but we will implement various measures to aim for even higher levels.
▼Comparison of the percentage of leave of absence between the domestic Shiseido Group and all domestic industries, chemical industries, and manufacturing industries
We, the Shiseido Group, shall specify the issues we are facing from the data analysis of lost time accidents and develop our action plans with quantitative goals and order of priority. In 2022, a total of 111 accidents involving work stoppages occurred in the Shiseido Group in Japan. These included both regular and dispatched workers. 26 cases were reported as lost time accidents with at least a day off and 2 of the 26 cases involved dispatched workers. 42 of the 111 occurred due to stumble/falling and 18 of the 42 occurred on stairs. Therefore, it has become a standard rule in the Shiseido Group to "hold the handrail when on stairs.” In addition, 76% of the stumble/falling occurred at the cosmetic shops and beauty salons. Since it is now clear where the hazardous workplaces are, day-by-day collaboration with tenant owners is deemed crucial to improving our work environments. It will first be necessary for our headquarters to ascertain effective approaches and later implement them at our affiliates.
We believe that better safety awareness among all people in the Shiseido Group will be one of the essential factors in implementing successful safety measures. In order to clarify appropriate measures and actions in the future, we plan to incorporate what we call a "Safety Culture Diagnosis" into our safety and health education as an indicator of safety awareness among people working in the Shiseido Group.
In addition, to achieve our health and safety goals by 2030, we must prevent future accidents by implementing company-wide safety education and sharing information beyond the business domain, rather than relying on the governance at each site. Furthermore, it is essential to strengthen safety education especially for people in their 50s and 60s, who suffer many occupational accidents, to comply with the health and safety laws and regulations that will be further regulated in the future, and we need to reduce the risk of damaging society’s trust in us.
To achieve the goal based on the above issues, we have built an "occupational health and safety management system" from 2022, positioned it as an initiative involving management, and are carrying out activities to protect the safe and secure working environment. As a company-wide initiative, we analyze the occurrence status, factors, and countermeasures of occupational accidents every month and share the reports with the health and safety manager at the Occupational Health and safety Management System Committee meeting, which is held four times a year. For the committee's seventh meeting in April 2023, a kick-off meeting was held with top management of the Kakegawa Factory and safety personnel from each department. All members met where a lost work accident occurred, and they were informed on the cases at the Kakegawa Factory. Being able to focus on the “lost time accidents on stairs” was a good experience. We also welcomed members from the Labor Union to exchange opinions on Shiseido Group’s health and safety in the periodical committee meeting and in the Safety Management System Committee meeting on the same day. In the future, we plan to have more periodic meetings and will be interested in hearing the opinions of-site members to create better workplaces in the Shiseido Group.
We are also upgrading the “Safety Culture” in the Shiseido Group, taking preventive measures against lost time accidents by analyzing lost time accidents and behavioral characteristics from past practices and continuing safety education to take preventive measures and detect hazard points. Meanwhile, we will promote the reduction of the accident ratio during commuting as well as during working time to protect all the people in the Shiseido Group.
The details of future efforts in each business area are as follows.
Factory / Logistics Center:
The factories / logistics centers are promoting the certification of GSMS (Global Safety Management System), which sets common occupational health and safety standards in Japan and overseas. At the factories / distribution centers, various education and training are conducted including a review of past occupational accidents, but at the Kakegawa Factory, as training to experience safety, a “sensing danger as danger” training was conducted for all workers in the production area (including indirect employment and employees with disabilities). We plan to start operating GSMS in 2023 and obtain ISO 45001 certification at our factory bases around the world by the end of 2024. (Acquisition of factories complete as of December 2021: Shanghai Factory, Beijing Factory, Vietnam Factory, Hsinchu Factory, Kakegawa Factory, Gien Factory and Val de Loire Factory.) ISO 45001 certified factories have established and implemented the necessary processes to prepare for and respond to possible emergencies. We also conduct systematic education and training, as well as regular internal audits and evaluations for the maintenance and management of the process and ongoing improvement.
The research institute has set up contact persons for health and safety at each base in Japan and overseas to share information on occupational accidents and near-miss incidents that have occurred in Japan and overseas. In addition, domestic research institutes manage their chemical substances with their own IT systems, and by efficiently conducting risk assessments for increasing chemical substances without omission, we have achieved legal compliance and will be a researcher in the future. We aim to protect your health and safety.
Shops / Sales & Offices:
We are promoting preventive measures against occupational accidents in shops, sales and offices based on our monthly health and safety meeting. We are analyzing the cause and circumstances of occupational accidents and are sharing what we find with other areas. Accumulating near-miss information is also useful when analyzing cases from various angles. We strive to give feedback to on-site members in an easy-to-understand format. We have been promoting preventive measures against occupational accidents attributable to a fall at workplaces, mainly at shops, to create safe and secure working environments for the past few years.