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Health and Safety
of the Shiseido Group

Initiatives for health management and health and safety measures

"BEAUTY INNOVATIONS FOR A BETTER WORLD." This is the significance of Shiseido's existence, and our corporate mission is to contribute to the sustainability of a beautiful and healthy society and the earth by enriching people's hearts with "beauty" and bringing joy and happiness to their lives. To realize this philosophy, employees must lead a healthy, prosperous, and happy life and embody their healthy beauty. And as a foundation to support the employees, we need an environment where they can work safely and securely. To achieve this, Shiseido is working with the Shiseido Health Insurance Society to formulate the "Shiseido Health Declaration" to clarify support for employees to live a healthy and beautiful life. We have also established an "Occupational Health and Safety Management System" that realizes a safe and secure working environment for people working in the Shiseido Group. Furthermore, we have formulated the "Shiseido Vision Zero Declaration (Safety Declaration)" aiming for zero lost time accidents in all workplaces. We will continue to evolve activities based on the above, minimize occupational safety risks, and invest in health to make our employees healthier and as a result, give back to society. We aim for a virtuous cycle. Shiseido delivers beauty to consumers. We will continue to shine 100 years from now and will do our utmost to manage health and safety measures so that we can become a company that diverse people around the world know and trust.

Representative Corporate Executive Officer,
President and CEO

Kentaro Fujiwara

Kentaro Fujiwara

Shiseido Health Declaration

Our mission is “BEAUTY INNOVATIONS FOR A BETTER WORLD.” To that end, we promote initiatives for employees and their families to live beautifully and healthily based on our perception that beauty and health are sources of vitality.

＜Our principles＞

  • As members of a company delivering beauty, each and every employee shall have awareness and knowledge and take action proactively to work healthily, physically and mentally.

  • Shiseido will endeavor to provide opportunities for our employees to speak freely with each other about beautiful lifestyles and health for mutual growth.

  • Shiseido will endeavor to create a safer and more comfortable work environment and will actively support the efforts of employees and their families in cooperation with the Shiseido Health Insurance Society.

Promotion system

Regarding promotion, the Representative Corporate Executive Officer, President and CEO acts as the Health Management Representative, and the Wellness Support Group of the People & Culture Division and Shiseido Health Insurance Society collaborate to support each office (of the Shiseido Group in Japan) to take the initiative to maintain and promote employee health. In addition, the Health Management Representative and each officer, department manager, and responsible person jointly discuss support for employee voluntary health initiatives.

Health Management System

Health Management System

Objectives of Health Management in Shiseido

＜Shiseido Group’s health and safety mascots＞

The twin mascots were born in 2023 wishing for the health, safety, and peace of mind of all employees.
They were designed with a motif of camellia petal and heart.

Health mascot: WELL-chan - looking out from a red camellia petal and hugging a heart

Safety mascot: SAFY-chan - Looking out from a yellow camellia petal, wearing a helmet and carrying a check sheet

Health Management Strategy Map

Health Management Strategy Map［PDF：248KB］

Definitions and Notes of Presenteeism, Amount of Investments［PDF：184KB］

Numerical Targets for Health Management

The status of employees' health efforts is evaluated by setting KPIs. The analyzed employee health data is used to implement health-related initiatives for the Shiseido Group in Japan.

Numerical Targets for Health Management［PDF：384KB］

Priority Initiatives to Realize Health Management

＜Five Priority Initiatives＞

Lifestyle Initiative
Tobacco Free Initiative(Promotion of non-smoking)
Women’s Health Initiative
Mental Health Initiative
Cancer Initiative

①Lifestyle Initiative

Aim Embodiment of Beauty Wellness to enable everyone to lead a beautiful and healthy life

Measures by the Shiseido Group in Japan Measures by the Shiseido Health Insurance Society
Total lifestyle
  • ■Organization of seminars based on proposals from each office
    * Online seminars on diet / exercise / sleep by RIZAP instructors according to themes proposed by each office
  • ■Thorough implementation of health guidance
  • ■Organization of wellness fairs
  • ■Implementation of e-learning courses to improve health literacy

Business themes consistent with "beautifying people's lifestyles"

  • ■Implementation of specific health checkups (focusing on metabolic syndrome)
    Implementation of feature for viewing specific health checkup data on Mynaportal (updated every month)
  • ■Implementation of health support programs (specific health guidance)
    *1 Measure to prevent life-style related diseases among young people
    While the national age eligibility for the above specific health checkups and specific health guidance begins at age 40, eligibility with the Health Insurance Society begins at age 35.
    *2 Recommendation of specific medical checkups to those at risk of life-style related diseases
    Recommendation of specific medical checkups during specific health guidance interviews for those who need a complete examination or medical treatment as a result of the specific medical checkup (blood pressure, blood glucose, lipid)
  • ■Implementation of Dental Examination Campaign: partial subsidy on fees for dental exams (from 2017)
    *For the promotion of regular preventive dental care by family dentist and early detection and early treatment of gum disease and caries
  • ■Implementation of lifestyle improvement seminars for all generations provided jointly by KENPO and RIZAP
    ①Introduced from 2019 as an ultra early lifestyle disease intervention for individuals in their 20s; classroom learning on diet and exercise and practical seminars about exercise are offered on a voluntary basis to offices and divisions that want to participate (all costs are borne by the Health Insurance Society)
    *Offered in a hybrid format combining online and in-person activities since the COVID-19 pandemic
    ②Placement of a QR Code for “RIZAP Column” (a 1-minute workout video) in the Health Insurance Society public relations magazine
  • ■Implementation of a program to prevent the worsening of diabetic nephropathy
    Program participants are supervised by occupational physicians in accordance with the MHLW program guidelines
  • ■Publication of healthy recipes on the Health Insurance Society website
    ①Different content provided every year
    ②FY2024: Recipes that provide two-thirds of the daily recommended vegetable intake and are also low in salt
    *Content with how to make video (dissemination through placement of a QR Code in the Health Insurance Society public relations magazine)
  • ■Recommendation of follow-up checkups during health checkups for dependents whose results showed a need for medical care / complete examination for blood pressure / blood glucose / lipid
    Dependents are sent information to their homes by simplified registered mail and asked to report back on follow-up checkups via a postage-paid postcard or online
  • ■Mailing of health awareness-raising leaflet Let's go to the health forest on the dog bus" to retired employees (those whose voluntarily continued insurance has expired
Sleep
  • ■Production of video of sleep seminar delivered by public health nurse and provision to offices where sleep is an issue
  • ■Implementation of screening for sleep apnea syndrome
  • ■Placement of column about lifestyle habits for sleeping better in the Health Insurance Society public relations magazine
Diet
  • ■Provision of collaboration menu with Shiodome Cafeteria
  • ■Organization of seminars on drinking
Exercise
  • ■Implementation of walking events (app) as a collaboration program with the Health Insurance Society
  • ■Organization of exercise seminars

②Tobacco Free Initiative (Promotion of non-smoking)

Aim Embodiment of Beauty Wellness through the promotion of non-smoking unique to Shiseido

Measures by the Shiseido Group in Japan Measures by the Shiseido Health Insurance Society
＜Previous measures and the development of future Tobacco Free (promotion of non-smoking) ＞
Since the start of measures against smoking in Shiseido in the 2000s, Shiseido and the Health Insurance Society have continued to work together on these measures over 20 years.
These measures have been implemented with the following three pillars: education and awareness raising through in-house seminars and various media; creation of environments that prohibit smoking by establishing Non-Smoking Days and Non-Smoking Rules within the company; and support for quitting smoking, such as by providing instructions on quitting smoking and a program that subsidizes the cost of smoking cessation treatment.
We have been participating in the Non-Smoking Promotion Business Consortium since its establishment, collecting information and exchanging opinions on advanced practices adopted by other companies, and we have further utilized the analysis results of previous measures, smoking-related data, and employee feedback provided through internal surveys and other means, to embody Beauty Wellness through non-smoking promotion measures unique to Shiseido and formulate a medium-to long-term plan that promotes Tobacco Free with a concerted effort by all employees.
  • ■Groupwide communication of Tobacco Free Policy by Representative Corporate Executive Officer, President and COO
  • ■Implementation of fact-finding surveys and questionnaires to prevent secondhand smoke at the workplace, and the dissemination of internal non-smoking rules
  • ■Non-smoking education in health committee meetings
  • ■Bi-monthly dissemination of information on Non-Smoking Days
  • ■Organization of Tobacco Free Challenge (non-smoking event)
  • ■Implementation of e-learning courses to improve health literacy
  • ■Provision of health guidance on non-smoking
  • ■Trial implementation of in-house non-smoking counseling services (some offices)
  • ■Non-smoking event consultation at wellness fairs
  • ■Internal open application of a non-smoking mascot
  • ■Implementation of a remote smoking cessation outpatient consultation program
    *Implemented for a limited period twice a year and for a limited number of applicants. All costs are borne by the Health Insurance Association
  • ■Organization of Zero Yen Smoking Cessation Outpatient Challenge (organized irregularly; to be held in 2025)
    *Pre-participation challenge smoking cessation clinic outpatients who succeed in quitting smoking are fully reimbursed for all their costs
    (includes medical expenses and dispensing expenses)
  • ■Subsidy on fees for smoking cessation outpatient consultation (year round)
  • ■Instructions for smokers on how to quit smoking and guidance on the smoking cessation outpatient consultation under health support programs (specific health guidance)
  • ■Publication of interviews with those who successfully quit smoking in the Health Insurance Society public relations magazine
  • ■Provision of smoking cessation consultation with T-PEC Health Support Dial 24

③Women’s Health Initiative

Aim Employees obtain, choose, and correctly understand the health and medical care information and the health issues corresponding to life stages so that they can take autonomous health actions.

Measures by the Shiseido Group in Japan Measures by the Shiseido Health Insurance Society

＜Measures to improve health literacy concerning health issues corresponding to life stages＞
*Focused on menopause in FY2023, and on menstruation, PMS, pregnancy, infertility and pre-conception care in FY2024

  • ■Implementation of in-house questionnaire surveys on menstruation, PMS, pregnancy, and infertility
  • ■Implementation of in-house questionnaire surveys on assisted reproductive technology (infertility treatment and egg freezing)
  • ■Organization of “Aging, in my own way” menopause menstruation, PMS, pregnancy, infertility and preconception care campaign events
    First event (menstruation and PMS): Mini-seminar by a public health nurse and talk session with a corporate officer
    Second event (pregnancy, infertility and preconception care): seminar by an assisted reproductive technology specialist
    *Preconception care refers to lifestyle and healthcare interventions and services provided to women or couples before pregnancy
  • ■Receipt of Promotion Award at the Women’s Health Management®
  • ■Distribution of “Women’s Health” leaflets
  • ■Provision of Fem Tech services by Cradle Inc.
    *Online seminars and archived viewing on women's health issues and life planning for employees and their families, as well as the distribution of coupons for gynecological examinations
  • ■Provision of lecture on women's health by a public health nurse as part of training for those appointed to managerial positions to improve the literacy of those in managerial positions
  • ■Introduction of subsidy to cover the full cost of HPV vaccination (around 100,000 yen) for the prevention of cervical cancer from 2023
    *HPV＝human papillomavirus that cause cervical cancer
    *Target aged 27 to 45, excluding those eligible for publicly funded vaccination or catch-up vaccination
  • ■Participation in interview on the above measure by Yobo Iryou Fukyu Kyokai (an association for promoting preventive medicine) and dissemination of information about the Health Insurance Association's Cervical Cancer Eradication initiative through the Medical DOC website
  • ■Full subsidy for breast cancer screenings (breast ultrasound or mammogram)
  • ■Explicit presentation of a list of medical checkup institutions where female doctors are available
  • ■Mailing of leaflets for all female employees, along with information on medical checkups, as educational activities encouraging women to undergo the above gynecological screening
    It explains the necessity and advantages / disadvantages of examinations of breast cancer, cervical cancer and colorectal cancer screening
  • ■Introduction of the gynecological independent examination for dependent women aged 20 or over other than spouse from 2022 (recommendation of routine cervical cancer examinations for pre-employment age women)
  • ■Provision of follow-up support through recommendation of follow-up checkups at breast cancer and/or cervical cancer screenings
    Dependents whose results showed a need for complete examination or medical care are sent information to their homes by simplified registered mail and asked to report back on follow-up checkups via a postage-paid postcard or online
  • ■Placement of a link/banner to the "Women's Health Promotion Office, Healthcare Lab" website on the front page of the Health Insurance Society website, and the provision of relevant information on the society’s website

④Mental Health Initiative

Aim Employees understand and practice methods to notice stress and conduct self-care so that they can continue to actively work.
All employees including managers foster a comfortable working environment.

Measures by the Shiseido Group in Japan Measures by the Shiseido Health Insurance Society
Establishment of the external consultation service: Telephone consultation with Health Support Dial 24 (24 hours/day, 365 days/year), mental health consultation support (remote support started in 2021)
  • ■Provision of stress checks
  • ■Interviews by department managers, and the improvement of work environments based on group analysis of stress check results
  • ■Organization of seminars for self-care and line-care (improvement of the workplace environment, etc., by supervisors and counseling for workers)
    *New employees, new managers, guidance training, training for managers, offices with mental health issues
  • ■Implementation of e-learning courses on mental health self-care
  • ■Creation of short videos for self-care and line-care practices
  • ■Assignment of an occupational physician specialized in mental health
  • ■Dissemination of information in lunchtime sessions (live streaming)
  • ■Return-to-work support (organization and updates of return-to-work support programs, creation of handbooks, and more)
  • ■Activities to raise awareness of the internal consultation service (Wellness Station and Health Management Office)
  • ■Placement of “Interviews about Mental Toughness” articles in the Health Insurance Society public relations magazine since 2020
    *Interviewing of department managers, office managers and other top management officials regarding techniques on mental health control and the posting of articles that extract their secrets and tips
  • ■Placement of a link/banner to the MHLW’s “Ears for the Heart (kokoro no mime)” website on the front page of the Health Insurance Society website, and the provision of relevant information on the society’s website
  • ■Implementation of RIZAP seminars (on mental care)
  • ■Posting of banner for Health Support Dial 24 on the Health Insurance Association's website and implementation of activities to raise awareness about telephone consultation with Health Support Dial 24

⑤Cancer Initiative

Aim Employees understand the disease of cancer, how to balance treatment and work, etc. so that they can take autonomous health actions that lead to early detection and early treatment.

Measures by the Shiseido Group in Japan Measures by the Shiseido Health Insurance Society
  • ■Distribution of documents with information to encourage cancer screening
  • ■Implementation of cancer and health lectures by an occupational physician in health committee meetings, etc.
  • ■Implementation of e-learning courses about basic cancer knowledge, the importance of early detection / early treatment of cancer, and a support system for balancing cancer treatment and work
  • ■Implementation of a support system for cancer treatment / work balance
    (Granting of five days of special leave (can be taken on an hourly basis) to employees undergoing cancer treatment)
  • ■Participation in the “Cancer Control Promotion Company Action”
  • ■Recognition as Excellent Company for Promoting Cancer Control
  • ■Participation in gan-ally-bu, a private-sector project aimed at building a workplace and society where cancer patients working while receiving treatment can enjoy their work
  • ■Implementation of cancer talk sessions with Corporate Officers as speakers
  • ■Implementation of cancer lectures by a public health nurse
  • ■Full subsidy for cancer screening
    Stomach cancer (upper gastrointestinal (GI) endoscopy or barium swallow)
    Colon cancer (fecal occult blood test (FOBT) using the 2-day method）
    Breast cancer (breast ultrasound or mammogram)
    Uterine cancer (cervix uteri cytology)
  • ■Provision of follow-up support since FY2018 through recommendation of follow-up checkups to individuals whose cancer screening results showed a need for complete examination or medical care. Individuals at risk are sent information recommending follow-up checkups to their homes by simplified registered mail and asked to report back on follow-up checkups via a postage-paid postcard or online
  • ■Implementation of cancer screening for family members of employees (checkups for dependents) at the same grade as employee cancer screenings since FY2018. Bridged the gap that previously existed between the grades of cancer screenings offered on the basis that the health of family members has a significant bearing on the performance of employee and insurance participants whether employees or family members are equal employees.
    As a result, the ratio of employees' family members who receive checkups improved to around 80%
  • ■Participation in the Corporate Action to Promote Cancer Control project (from FY2018)
    ・Mailing/Provision of the Corporate Action to Promote Cancer Control leaflet "Cancer Screening Recommendations" to all participants
    ・Placement of a QR Code for “Oshiete Nakagawa Sensei”* (Corporate Action to Promote Cancer Control video to raise awareness about cancer) in the Health Insurance Society public relations magazine
    * “Oshiete” means “teach us”
    ・Recognition as an Excellent Company Promoting Cancer Control in the Excellent Company Promoting Cancer Control Award Program
  • ■Placement of National Cancer Center’s “Cancer Information Service” website banner on the Health Insurance Society website, and the provision of a wide range of information about cancer on the society’s website

Key initiatives

Accomplishments of the Lifestyle Initiative

Completion rate of health support programs The completion rate of health support programs (specific health guidance) stood at 53.4% in FY2022, higher than the national average (34.0%).
*See the table below
Wellness fairs Every year, we hold wellness fairs tailored to the health issues of each Shiseido Group location in Japan. The wellness fairs incorporate opportunities to learn about health through hands-on experience and fun activities to participate in, such as bone density and gait measurement sessions, and are designed so that employee can easily get involved and develop a greater interest in health.
In 2023, we held wellness fairs at 10 offices and the overall average satisfaction score across all the venues was 97%.
In 2024, we held wellness fairs at around 9 offices nationwide, and at some offices, in a new initiative, we held the fairs in time slots to suit shift workers.
Lifestyle seminars Since 2019, we have provided seminars on exercise, diet, and sleep that are designed to address health issues in each organization, and these seminars have been well-received by participants. In FY2023, we have provided online seminar content according to the health issues in each office and have continuously implemented measures to improve exercise habits, sleep, and dietary habits of the more than 2,000 participants. We plan to continue implementing these measures going forward.
Walking events Since 2022, in collaboration with the Health Insurance Association, we have been organizing an app-based walking event to create an opportunity to reduce lack of exercise and prompt a start to regular exercising. Both individuals and departments are ranked in the event and more than 2,500 people from approx. 170 departments have participated to date. The event is well-received as an opportunity to promote not only exercise habits but also communication among employees, and we plan to continue holding the even going forward.

Implementation rate of health support program


 FY2019 FY2020 FY2021 FY2022
Number of target people(persons) 1,382 1,574 1,416 1,458
Number of target people who completed the program(persons) 700 837 803 779
Completion rate(%) 51.4 53.2 56.7 53.4
National average of
completion rate(%)		 27.4 26.9 31.2 34.0

■Actual settings of wellness fairs

＜Wellness fairs at Hamamatsucho Office＞

＜Special wellness fair menu created in collaboration with the cafeteria＞

■Actual settings of health seminar

Accomplishments of the Non-smoking Promotion Initiative

Smoking rate Since the calculating of the smoking rate began, it has been decreasing every year and declined to 16.7% in 2023 (-16.9 percent from 2010).
We aim to further lower the rate with a target index of “less than 5% by 2030.”
Support to quit smoking In addition to individualized health instructions to quit smoking, we aim to create a system to provide a wide range of consultations regarding smoking cessation through the trial implementation of a non-smoking counseling service (at some offices), external consultation counters, etc.
We have been holding the Tobacco Free Challenge as a smoking cessation event since FY2023. Employees who enter the challenge receive support from a public health nurse via email in a two-month attempt to quit smoking, and we make a donation to the Japan Cancer Society according to the number of employees who enter and succeed in quitting smoking. Insurance Society launched a limited-time full subsidy for smoking cessation treatment in FY2019 and a “remote smoking cessation outpatient consultation” (full cost subsidized by the Health Insurance Society) in FY2021.
In FY2023, we achieved a high smoking cessation success rate of 74.6%. Our goal is to continue to maintain a success rate of at least 70% in the future. Rather than paying too much attention on the success of smoking cessation, we aim to create a supportive environment for people trying to quit.
In 2024, in a new initiative, we held smoking cessation support study meetings for in-house occupational physicians and occupational health staff to learn about smoking cessation clinics and nicotine gum.
Company non-smoking rules and measures against secondhand smoke In FY2012, we made the building smoke-free and prohibited employees from smoking when in uniform and in company vehicles. Following the dissemination of information about our Tobacco Free Policy in 2023, we conducted a fact-finding smoking survey targeting all employees. Based on the survey results and our Tobacco Free Policy, we held discussions in each business area and are now in the process of formulating a road map for 2030 to completely prevent unwanted passive smoking.
Dissemination of information We continuously disseminate information through posters, leaflets, health committee meetings, in-house intranet, and in-house live streaming.
Creation of a tobacco-free culture

Following an in-house vote for the selection of a smoke-free mascot in which 480 employees, both smokers and non-smokers, took part, two mascots were born. The vote served as an opportunity for employees who participated to reflect on the tobacco free issue as something that concerns them.

Mascot characters peering out from a red camellia petal and holding a Tobacco Free flag

Accomplishments of the Women’s Health, Cancer, and Mental Health Initiative

Mental health and self-care We provide education on mental health and self-care through e-learning courses. The e-learning courses are effective, achieving a 99% comprehension rate (same as the previous year). Furthermore, we distribute helpful information for self-care by creating 5 to 10-minute short videos about assertion, cognitive behavioral therapy, etc.
Since 2023, we have sought to review and strengthen mental health measures in general through the appointment of occupational physicians specializing in psychiatry.
We have established internal and external consultation services and provide health consultations with in-house occupational physicians and nurses, as well as counselling with partner certified public psychologists where necessary.
Mental health and line care All those in managerial positions are provided with education about mental health and line care through e-learning. In addition, we prepare and distribute 5- to 10-minute short videos for newly appointed managers about matters such as their obligation to consider safety, how to notice changes in their subordinates, and return-to-work support, and work to enhance line care training.
Seminars on women’s health Based on the characteristics and needs of the offices, we provide training on women's life stages and health (such as female hormones, menstruation, and menopause).
We implemented seminars focusing on menopause in 2023 and menstruation, PMS, pregnancy, infertility and preconception care in 2024, and all seminars were extremely well received, with a satisfaction level of at least 90%.
Implementation of support for balancing cancer treatment / work, and e-learning courses Since 2020, we have provided cancer education through e-learning. We work to improve cancer literacy among employees by exploring topics such as basic knowledge about cancer, support systems, and consultation services for balancing cancer treatment and work, and stories from employees who have undergone cancer treatment. The e-learning courses are effective, achieving a 99% comprehension rate (+1% from the previous year) and a 98% satisfaction rate (+1% from the previous year) in 2023. With 105 people taking part either in-person or online, our cancer seminars achieved a 100% comprehension rate and a 100% satisfaction rate.

＜Menopause events in 2023＞

＜Menstruation and PMS events in 2024＞

Shiseido certified in the “2025 Health & Productivity Management Outstanding Organizations Recognition Program” (Large Enterprise Category, White 500)

Shiseido, together with 20 domestic affiliated companies in the group, was certified in the "2025 Health & Productivity Management Outstanding Organizations Recognition Program (Large Enterprise Category, White 500) run by the Ministry of Economy, Trade and Industry (METI) and the Japan Health Conference.”*1

Health and Productivity White 500

In recent years, the areas of wellness and wellbeing have been attracting greater attention, with an increasing number of companies aiming for outstanding health and productivity management*2. While the number of companies participating in the Survey on Health and Productivity this time was 3,869, the highest number ever (up 10% from last year), the Shiseido Group was able to enter the top 10% in the large enterprise category and receive “White 500” certification (This is the fifth time in total). Going forward, we will continue to strive to achieve even greater heights in order to maintain and improve the health and safety of our employees.

  1. *1: Since 2017, the Ministry of Economy, Trade and Industry (METI) and the Japan Health Council have jointly certified the top 500 companies and corporations that practice particularly excellent health and productivity management as "Health & Productivity Management Outstanding Organizations."
  2. *2: “Health and productivity management” is a registered trademark of the NPO Health and Productivity Management Study Group.
Name of certified corporation Names of affiliate corporations also certified
Shiseido Corporation Japan Retail Innovation Co., Ltd.
KODOMOLOGY Co.,Ltd.
Pierre Fabre Japon Co., Ltd.
Shiseido Astech Co., Ltd.
IPSA Co., Ltd.
Ettusais Co., Ltd.
ETWAS Co., Ltd.
EFFECTIM Co., Ltd.
The Ginza Co., Ltd.
Shiseido Parlour Co., Ltd.
Hanatsubaki Factory Co., Ltd.
Shiseido Interactive Beauty Co., Ltd.
Shiseido Japan Co., Ltd.
Shiseido Beauty Academy
Shiseido Corporate Pension Fund
Shiseido Health Insurance Society
Shiseido Child Foundation
Shiseido Beauty Salon Co., Ltd.
Shiseido Labor Union
Shiseido Creative Co., Ltd.
More

Shiseido Vision Zero Declaration (Safety Declaration)

Policy

Shiseido pursues "PEOPLE FIRST," which is an important management philosophy for people working in the Shiseido Group*1 to bring about innovation in society by producing results. To that end, our vision is to create an environment in which people working in the Shiseido Group can work safely and securely, and to achieve zero lost time accidents*2 at all workplaces.

  • *1：These guidelines apply to all officers and employees (including dispatched employees and employees of cooperating companies) engaged in the Shiseido Group in Japan and globally.
  • *2：Lost time injuly (Injuries and illnesses during work or commuting which lead to one or more days off)

Commitment

This commitment has been established as a behavioral guideline to realize the Shiseido Vision Zero Declaration (Safety Declaration), and applies to all individuals working across the Shiseido Group, both in Japan and globally, including officers, employees, dispatched staff, and personnel from partner companies.

Commitment
Preventive Measures We will specify the issues at individual workplaces through thorough risk assessment* and based on the data analysis of lost work accidents, and we will take measures against hazards at the workplaces to create a secure working environment for all people.
Continuous Education and Compliance with Rules We are responsible for our own safety and that of those around us, and we commit to receiving regular health and safety training and adhering to established rules.
Improvement Activities We will review and discuss internal lost time injury cases with top management and relevant departments during health and safety management system committee meetings, and proactively implement countermeasures.
  • ■We fulfil our commitments by following national and international occupational health and safety (OHS) standards, policies, voluntary programs and collective agreements related to OHS. Factories that have obtained the ISO 45001 certification comply with the OHS standards which enable organizations to design and operate occupational health and safety management systems (OHSMSs).
  • ■This commitment stipulates that the Occupational Health and Safety Management System Committee will prioritize and develop action plans with quantitative targets, and that operations shall commence upon mutual agreement between employees and Labor Union representatives.
  • ■These guidelines were developed with reference to the Occupational Health Hierarchy of Controls established by the National Institute for Occupational Safety and Health.
  • *Risk Assessment：Standardized safety evaluations to prevent accidents and activities to identify potential causes of danger

Management System

Management System
Occupational Health and Safety Management System Committee “H&S Committee”*1

In promoting the “H&S Committee,” the officer in charge of human resources is responsible for health and safety management, supervising business areas in Japan and overseas, and taking the initiative in maintaining and promoting the health and safety of people working for the Shiseido Group.

The health and safety manager works with officers, department directors, and other people in charge to encourage people working for the Shiseido Group to make voluntary efforts to ensure their health and safety.

The H&S Committee, chaired by the officer in charge of human resources, determines commitments on occupational health and safety, of which significant ones and measures against occupational accidents are reported to the Board of Directors.
Health and Safety Committee

We have set up the Hygiene Committee and the Health and Safety Committee in accordance with laws and regulations and worked on establishing a safe and comfortable workplace through dialogue with employees and labor union representatives as well as through participation in and investigation and deliberation at the committees.

To prevent occupational accidents, we have formulated an occupational health and safety policy and established the Health and Safety Committee, through which we analyze and review dangerous areas and behaviors, determine the causes, conduct risk assessment to evaluate and prioritize the causes and near-miss accidents,*2 and implement hazard prediction training.
ISO 45001

For factories in Japan and overseas, we have obtained the ISO 45001 certification and implemented occupational health and safety management systems as part of our effort to realize our goal of reducing occupational accidents to zero and prevent the occurrence of serious accidents.

The certified factories have set up and implemented necessary procedures to prepare for and respond to possible emergencies.
  1. *1：H&S committee：Health & Safety committee
  2. *2：A near-miss accident indicates the phenomenon by which a dangerous event occurred but luckily did not result in any injury or damage.

Occupational Health and Safety Management System

An “H&S Committee” meeting was held, attended by representatives from factories, laboratories, retail counters, and offices, as well as officers from each division and labor union representatives.

An “H&S Committee” meeting was held to share information on locations where occupational accidents such as slips, trips,

Overall Goals

  • ■Elimination of accidents resulting in fatality or functional loss/elimination of occupational accidents
  • ■Lowering of the lost time injuries frequency rate* to 0.1 or less by 2030

Results and Evaluations

Significant Item Area 2021 2022 2023 2024 2030
Accidents resulting in fatality or functional loss All Shiseido Group 0 0 0 0 0
Number of occupational accidents Shiseido Group in Japan 28 24 30 22 -
Number of occupational accidents Shiseido Group outside Japan 66 54 42 39 -
Lost time injuries frequency rate Shiseido Group in Japan 0.74 0.68 0.89 0.70 0.1
Lost time injuries frequency rate Shiseido Group outside Japan 1.94 1.76 1.47 1.41 0.1
Number of factories that obtained the ISO 45001 certification All Shiseido Group 3 3 8 14 -

Number of occupational accidents (by accident type) at domestic sites

  1. *Lost time injuries frequency rate or LTIFR is the number of occupational accidents resulting in absence from work in a workplace per 1 million work-hours

Progress and Issues that Need to Be Addressed

The FY2024 results revealed that the number of occupational accidents and the lost time injury frequency rate of domestic and overseas sites were lower than in the previous year. Nevertheless, the number of trips and falls at domestic sites was as high as in the previous year. To decrease these numbers, we intend to strengthen safety measures, particularly for mid-career employees,*1with the aim of establishing age-friendly workplaces. In 2024, we developed our original Wellness Exercise, which we have been recommending. We have also worked to increase the health and safety training attendance rate and conducted the Safety Culture Diagnosis to create a safe and secure working environment for all. Our Wellness Calendar and the new web portal have given us more lines of communication, allowing us to share health and safety materials and tools readily with all of the people working within the Shiseido Group.
To achieve our health and safety goals by 2030, we need to prevent future accidents by conducting company-wide health and safety training and sharing information beyond business domains, instead of go beyond site-level governance, both nationally and internationally. It is essential to strengthen safety measures to prevent trips and falls, the main causes of occupational accidents, particularly involving employees in their 40s, 50s and 60s, and to comply with the projected tightening of health and safety laws and regulations. We also need to mitigate risks regarding the suspension of operations or loss of public confidence due to serious occupational accidents.
Our aim is to build a three-part structure that includes occupational accidents, disaster prevention, and BCPs*2 by enhancing the H&S Committee system that is currently implemented in Japan and communication via the web portal. Compared to all domestic industries and to the chemical and manufacturing industries in Japan individually, the Shiseido Group has been able to ensure a high degree of safety for its workers. Nevertheless, we will continue to enhance our health and safety initiatives and implement various measures to achieve our goals.

  1. *1：Middle-career employees refer to those in their 40s to mid-50s.
  2. *2：BCP: Business Continuity Plan

Comparisons of the lost time injuries frequency rate of domestic sites in the Shiseido Group with those of all domestic industries and the chemical and manufacturing industries in Japan

WELLNESS CALENDER

Shiseido's original Wellness Exercise

Shops/Sales and Offices in 2024

Shops/Sales and Offices
Targets
  • ■Leveling of safety initiatives led by each business site in Japan
  • ■Enhancement of recurrence prevention initiatives
Result

(1) Initiatives to increase awareness of occupational accidents and develop a feeling of responsibility

  • ■Sales and Offices: Safety topics are discussed at monthly sales meetings and section meetings held across Japan
  • ■Stores: Safety topics are explored on the B-TAB*1 noticeboard on a monthly basis. Occupational accidents are discussed in PBP*2 Direct Training, store morning meetings and afternoon meetings held at department stores
  • ■New PBPs are provided health and safety training in April

(2) The horizontal application of the good practices of each business site

  • ■The sharing and horizontal application of good practices (Kanto-Koshinetsu Sales Department)

(3) Safety inspections by safety coordinator teams

  • ■ Safety coordinator teams were established in response to a request submitted by beauty consultants. They started to identify and eliminate hazards in retailers' back rooms and storage spaces across Japan in March, and completed their tasks at ten business sites

(4) Initiatives to prevent the recurrence of accidents and increase employees' awareness of safety

  • ■Near-miss accidents actively posted by PBPs
    PBPs were asked to share their experiences, and they have posted 80 near-miss accidents as of the end of October
  • ■Information about near-miss accidents is shared at monthly H&S Committee meetings across Japan
    The number of occupational accidents decreased in FY2024 because department managers, including general managers, branch managers and beauty managers, looked at these accidents, developed a feeling of responsibility and implemented measures while also increasing employees' awareness of safety at each site
    (Examples include awareness-raising training and seminars, using morning meetings, sales meetings and section meetings to discuss safety topics and organizing safety coordinator teams)
Initiatives / Issues that need to be addressed
  • ■Each and every employee shall increase their knowledge and awareness of safety so that they can adopt safe work behaviors, including during their commute, and take concrete safety measures to effectively prevent occupational accidents
  • ■Removal of potential safety hazards from the workplace environment and cultivation of a safety-first mindset
  • ■Handle occupational accidents, including near-miss accidents, appropriately
  1. *1：B-TAB: Beauty Tablet
  2. *2：PBP: Personal Beauty Partner

R&D (Laboratories) in 2024

R&D (Laboratories)
Targets
  • ■Enhancement of chemical substance management system
  • ■Ensuring of compliance (formulation and revision of regulations, setting up of administrators, provision of health and safety education, etc.)
Result

The chemical substance management system has been strengthened as follows:

  • ■Rules, such as the chemical substance management rules and personal protective equipment management rules, have been created or revised
  • ■The new roles of chemical substance manager, supervisor in charge of the use of personal protective equipment and supervisor in charge of the prevention of noise-induced hearing loss have been created.
  • ■Provision of health and safety training (briefing sessions) to all employees in April and August
  • ■Creation of a new chemical substance management website
Initiatives / Issues that need to be addressed
  • ■Ongoing strict monitoring of laws and regulations, which are updated when required
  • ■Operation-specific rules for using personal protective equipment to be drawn up at each site

Supply Network Domain (Factories and Distribution Centers) in 2024

Supply Network Domain (Factories and Distribution Centers)
Targets
  • ■Introduction of BBS program
  • ■Renewal of ergonomics programs and deployment thereof into all sites
  • ■Introduction of legal regulation surveillance system
Result
  • ■Introduction of the Behavior Based Safety (BBS) program for implementing the Global Safety Management System (GSMS).
  • ■Renewal of the GSMS system's ergonomics program and its deployment at all sites
  • ■Introduction of a regulatory management system at domestic manufacturing sites
Initiatives / Issues that need to be addressed
  • ■Introduction of a regulatory management system at overseas manufacturing sites

The picture shows a footage from the safety rule video created by the Kakegawa Factory

The factory is being inspected by members of the external organization.

2025 Targets by Functional Area

Functional Area
Shops/Sales and Offices

Continue the activities carried out in FY2024 and ensure each and every employee has a safety-first mindset at all times

  • ■Each and every employee shall increase their knowledge and awareness of safety so that they can develop a feeling of responsibility regarding safe work behaviors and take specific safety measures (elimination of unsafe behaviors)
  • ■Improvement and development of the workplace environment (elimination of unsafe conditions)
  • ■Handle occupational accidents appropriately by implementing a PDCA cycle
R&D (Laboratories)
  • ■Development of a system to adapt to the revision of laws (the introduction of a system is being discussed)
  • ■Enhancement of governance concerning the use of personal protective equipment (Development of a PPE management program)
Supply Network Domain (Factories and Distribution Centers)
  • ■Deployment of the BBS program, a part of the GSMS system, to all sites
  • ■Reduction of occupational accidents by revising the personal protective equipment (PPE) rules

Inspection and Examination

Inspection and Examination
ISO45001：2018
  • ■Production facilities and distribution centers both in Japan and overseas to obtain third-party certifications
  • ■Distribution centers both in Japan and overseas to continue working to obtain certifications (the West Japan Distribution Center, Taiwan Distribution Center and Americas Distribution Center have already obtained certifications)
  • ■Two other overseas distribution centers in Canada and Thailand are due to obtain certifications by the end of 2026
  • ■Implement a PDCA cycle, which is a part of the OHSMS, (for organizational status; participation, planning, support, and management of leadership and workers; and the evaluation and improvement of performance) and promote occupational health and safety management activities in line with each process.
  • ■Maintenance and continuous improvement of the management system through internal audits
  • ■Routine inspection of the management system by the inspection organization. Maintenance of certification by demonstrating ongoing compliance during audits.
  • ■ISO 45001 Certified Sites:
    Beijing Factory, Shanghai Factory, Hsinchu Factory (Taiwan), Kakegawa Factory, Gien Factory, Val de Loire Factory, East Windsor Factory, Osaka Factory, Osaka-Ibaraki Factory, Fukuoka Kurume Factory, Nasu Factory, West Japan Distribution Center, Taiwan Distribution Center, Americas Distribution Center (in order of certification as of April 2025)
Third-Party Verification
  • ■The Shiseido Group in Japan receives third-party verification by Bureau Veritas Japan Co., Ltd. and conducts verification on occupational accident-related matters at domestic companies of the Shiseido Group, such as the number of occupational accidents, LTIFR for the directly or indirectly employed, and number of fatalities among the directly or indirectly employed, etc. based on the data collection procedure regarding domestic occupational accidents.

Members of the Osaka Factory that obtained the ISO 45001 certification pose with the Chief Supply Network Officer.
(December 2023)

Members of the Osaka-Ibaraki Factory that obtained the ISO 45001 certification pose with the Chief Supply Network Officer.
(February 2024)

Members of the Fukuoka Kurume Factory that obtained the ISO 45001 certification pose with Health & Safety System Owner.
(March 2024)

Members of the Nasu Factory that obtained the ISO 45001 certification pose with Chief Supply Network Officer. (April 2024)

West Japan Distribution Center：ISO 45001Certificate of Registration（December 2024）

Training and Educational Programs

Information on safety activities, education and training programs provided in each domain is shared at H&S Committee meetings. Near-miss accident and hazard prediction training are provided across the business.
Company-wide health and safety training has incorporated common issues addressed by the H&S Committees, and it has been overhauled to be more comprehensible and help prevent occupational accidents. It also focuses on the topic of trips and falls, the main causes of occupational accidents. The training is accessible via the internal e-learning system or the new web portal so employees can do it at any time.
In FY2024, we conducted the Safety Culture Diagnosis in addition to health and safety training. We quantified five items, education and training, reporting obligations, performance, resources and the environment and organization and culture, to evaluate and assess the safety culture of the Shiseido Group (20 Shiseido Group companies underwent the Safety Culture Diagnosis.).
The continuous implementation of the Safety Culture Diagnosis has helped us recognize the level of understanding and awareness of safety that workers had. We are working in tandem with each domain’s initiatives to prevent occupational accidents through stratified analyses and the provision of feedback.
The Supply Network Domain (Factories and Distribution Centers) provides training and develops education and training plans in line with the Global Safety Management System (GSMS) and the ISO 45001 requirements.

 

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