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Health and Safety
of the Shiseido Group

Initiatives for health management and health and safety measures

"BEAUTY INNOVATIONS FOR A BETTER WORLD". This is the significance of Shiseido's existence, and our corporate mission is to contribute to the sustainability of a beautiful and healthy society and the earth by enriching people's hearts with "beauty" and bringing joy and happiness to life.
To realize this philosophy, employees must lead a healthy, prosperous, and happy life and embody their healthy beauty. And as a foundation to support the employees, we need an environment where they can work safely and securely.
To achieve this, Shiseido is working with the Shiseido Health Insurance Society to formulate the "Shiseido Health Declaration" to clarify support for employees to live a healthy and beautiful life.
We have also established an "Occupational Health and safety Management System" that realizes a safe and secure working environment for people working in the Shiseido Group. Furthermore, we have formulated the "Shiseido Vision Zero Declaration (Safety Declaration)" aiming for zero lost time accidents in all workplaces.
We will continue to evolve activities based on the above, minimize occupational safety risks, and invest in health to make our employees healthier and as a result, give back to society. We aim for a virtuous cycle.
Shiseido provides beauty to customers. We will continue to shine 100 years from now and will do our utmost to manage health and safety measures so that we can become a company that diverse people around the world know and trust.

Representative Director, President and CEO

Representative Director, President and CEO

Uotani

Message from the person in charge of health and health and safety manager

Shiseido has established an "Occupational Health and safety Management System" from 2022 and has positioned the system as an initiative that involves management. As a result, we will establish a PDCA cycle that protects a safe and secure working environment and allow employees to carry out their activities in a healthier manner.
Shiseido's vision is to achieve zero lost time accidents in all workplaces, but this is also a sign of the firm will of management to prevent our colleagues from being in danger. To achieve this, we aim to raise safety awareness by having each person take responsibility for the safety of themselves and their colleagues and protect each other.
In addition, in the "new lifestyle" of Korona-ka, we raise our customers’ quality of life (QOL) through various products and services with the keyword "Beauty" of the Shiseido Group. The mission of "getting it done" has become even more important. To provide products and services that attain even higher affinity from our customers, it is essential for us employees and our families to live beautifully and healthily and to achieve a high quality of life. The Wellness Support Group of the Human Resources Headquarters and the Shiseido Health Insurance Society are working to improve the health issues and lifestyles of employees and their families in collaboration with officers, department managers, business managers, and personnel. We will actively promote it. In addition, as employees become more diverse year by year, we will strive to provide more detailed support that is more suitable for everyone.
We believe that earnest efforts in health management and health and safety measures will be the most important and effective foundation for employees who embody our mission to live a healthy and beautiful life, and people who will continue to work in the Shiseido Group will continue to work. We will endeavor to create a comfortable and rewarding workplace that gives us a sense of security and fulfillment.

Health and Safety Management Manager Koichi Noda

Health and Safety Management Manager
Koichi Noda

Chief People Officer

Chief Wellness Officer

Shiseido Health Declaration

Our mission is “BEAUTY INNOVATIONS FOR A BETTER WORLD.” To that end, we promote initiatives for employees and their families to live beautifully and healthily based on our perception that beauty and health are sources of vitality.

<Our principles>

  • As members of a company delivering beauty, each and every employee shall have awareness and knowledge and take action proactively to work healthily, physically and mentally.

  • Shiseido will endeavor to provide opportunities for our employees to speak freely with each other about beautiful lifestyles and health for mutual growth.

  • Shiseido will endeavor to create a safer and more comfortable work environment and will actively support the efforts of employees and their families in cooperation with the Shiseido Health Insurance Society.

Promotion system

Regarding promotion, the officer in charge of human resources acts as the Health Management Representative (Chief Wellness Officer), and the Human Resources Department Wellness Support Group and Shiseido Health Insurance Society collaborate to support each office (of the Shiseido Group in Japan) to take the initiative to maintain and promote employee health. In addition, the Health Management Representative and each officer, department manager, and responsible person jointly discuss support for employee voluntary health initiatives.

Promotion system

Health issues and future initiatives of the Shiseido Group in Japan

The Shiseido Group in Japan works to resolve the following health issues.

(1)Reconstructing the foundation of the occupational health system that supports health-related initiatives
More frequent patrolling inspections of workplaces by members of the Health Committee, Safety and Health Committee, and occupational physicians; maintenance of a 100% health checkup rate; encouragement for undergoing reexamination and/or detailed examinations based on health checkup results to ensure early treatment; improvement of health guidance rules to make health guidance more effective and efficient, and the addition of more information and resources; multifaceted analysis of health data; enhancement of mental health measures; development and implementation of a mental health promotion plan.

(2)Implementation of health-related initiatives
The Shiseido Group in Japan and the Health Insurance Society will jointly promote health initiatives that take into account each office’s health issues with the aim of promoting beautiful lifestyles, improving women's health, providing mental healthcare, facilitating smoking cessation, preventing cancer, and improving the work environment.

Measures Issues Initiatives
Shiseido Group in Japan Shiseido Health Insurance Society
Beautiful lifestyles Improvement of lifestyles
  • ■Organization of exercise seminars(provided by instructors from RIZAP and Tanita Health Link)
  • ■Promotion of self-care using health point apps and wearable terminals
  • ■Thorough implementation of health guidance
  • ■Organization health fairs
  • ■Dissemination of information in lunchtime sessions (live streaming)
  • ■Provision of specified health checkups
  • ■Implementation of health support programs (specified health guidance)(While national age eligibility for above specified health checkups and guidance begins at age 40, Shiseido begins at age 35 to enable early detection/treatment.)
  • ■"Dental Examination Campaign" partial subsidy for dental checkup fees(Promotion of regular preventive dental care by family dentist)
  • ■Implementation of lifestyle improvement seminars provided jointly by KENPO and RIZAP(Implemented as an online seminar as part of COVID-19 prevention measures)
  • ■Implementation of the program to prevent worsening of diabetic nephropathy
  • ■Addition of "Fatigue Recovery Recipe" on the Health Insurance Society website
  • ■Placement of a QR Code for “Oshiete Nakagawa Sensei” (a video to raise awareness about cancer) in the Health Insurance Society public relations magazine
Women’s health Addressing female-specific health issues
  • ■Monthly dissemination of health-related information
  • ■Dissemination of information in lunchtime sessions (live streaming)
  • ■Full subsidy for cervical cancer and breast cancer screening
  • ■Addition of information about whether female doctors are available in the list of health checkup institutions
  • ■Encouragement for women to undergo gynecological examinations(Provision of information leaflets on necessity and advantages and disadvantages of gynecological examinations for all target employees)
  • ■Addition of "Women's Health Promotion Office Healthcare Lab" banner on Health Insurance Society website and provision of relevant information
Mental health Acquiring stress tolerance;reduction of repeated long absences from work
  • ■Organization of seminars for self-care and line-care (improvement of the workplace environment, etc., by supervisors and counseling for workers) practices (new employees, new managers, guidance training, training for managers)
  • ■Implementation of e-learning courses on mental health self-care
  • ■Interviews by department managers, and improvement of work environment based on group analysis of stress check results
  • ■Dissemination of information in lunchtime sessions (live streaming)
  • ■Placement of "Interviews about Mental Toughness" articles in Health Insurance Society public relations magazine (since 2020 spring/summer)
  • * Articles on interviews with top officials of the company about mental health management techniques as well as their secrets and tips
  • ■Placement of a banner of the MHLW’s “Ears for the Heart (kokoro no mimi)” website on the front page of Shiseido Health Insurance Society’s website and provision of relevant information on the society’s website
Telephone consultation with Health Support Dial 24 (24 hours/day, 365 days/year), mental health consultation support
Measures against smoking Promotion and maintenance of non-smoking
  • ■Measures for complete prevention of secondhand smoke in workplace(posters and leaflets)
  • ■Provision of educational lectures on smoking behavior
  • ■Provision of health guidance on non-smoking
  • ■Dissemination of information in lunchtime sessions (live streaming)
  • ■Placement of awareness-raising articles on the intranet, WITH, in line with World No Tobacco Day
  • ■Questionnaire asking former smokers about why they quit smoking and other questions
  • ■Subsidy for outpatient consultation fees to quit smoking (year round)
  • ■Limited-time full subsidy for treatment costs to quit smoking
  • ■Implementation of remote smoking cessation outpatient consultation (from 2021)
  • * Questionnaire conducted for program participants
  • ■Instructions for smokers on how to quit smoking and guidance on smoking cessation outpatient consultation under health support programs (specified health guidance)
Measures against cancer Early detection; balancing treatment and work
  • ■Implementation of e-learning programs to improve cancer literacy, and support to balance work and treatment
  • ■Introduction of support measures for treatment/work balance
  • ■Participation in “Cancer Control Promotion Company Action”
  • ■Seeking stories about experiences of cancer survivor employees
  • ■Dissemination of information in lunchtime sessions (live streaming)
  • ■Participation in “Cancer Control Promotion Company Action” (from FY2018)
  • ■Placement of a QR Code for “Oshiete Nakagawa Sensei” (a video to raise awareness about cancer) in the Health Insurance Society public relations magazine
  • ■Partial subsidy for cancer screening
  • ■Encouragement of follow-up consultation (necessary medical care/detailed examination) in cases that indicate risk; confirmation of consultation result, promotion of confirmation; implementation of inquiry
  • ■Placement of a banner of the National Cancer Center’s “Cancer Information Service” website on the front page of Shiseido Health Insurance Society’s website and provision of relevant information on the society’s website

Key initiatives

(1)Measures against smoking
  • Reduction of smoking rate and provision of support to quit smoking

  • Complete prevention of secondhand smoke in workplace

(2)Beautiful lifestyles
  • Improvement of health guidance and health support program (specified health guidance) implementation rate

  • Active usage of seminars and apps to improve employee lifestyles

  • Thorough follow up interviews after health checkup results (retests, etc.)

(1)Initiatives and outcomes of measures against smoking

The smoking rate in our company had been slightly higher than the national average. In response, we introduced initiatives such as No Smoking Day within the company and a support program to quit smoking using a nicotine substitute. In 2010, a support program to subsidize fees for treatment to quit smoking was launched. In the following year, smoking was banned in all company buildings. In addition, employees in uniform working in stores have been prohibited from smoking since 2012 and, since May 2019, no employees are permitted to smoke during working hours. Our company also has joined the “No Smoking Promotion Business Consortium” to share the latest information on non-smoking initiatives. Thanks to these efforts, the smoking rate has seen a reduction to 20.8% in 2019 and 19.0% in 2020 (down 14.6 points compared to 2010). To accelerate this trend in the future, Shiseido and the Shiseido Health Insurance Society are working together to promote measures against smoking from both hardware and software perspectives, and continuously providing information to completely prevent passive smoking in the workplace by offering individualized instructions to quit smoking at health guidance, distributing posters and leaflets, and making use of the health committee. In the fiscal year 2021, we launched a new initiative to implement a voluntary questionnaire for employees who have quit smoking and livestreamed the results of the questionnaire to employees of the company during lunchtime, in line with World No Tobacco Day on May 31. In addition, we placed the results on the intranet “WITH.” These are some of the various measures we have taken to spread information. In 2019, the Shiseido Health Insurance Society launched the “0-Yen Quit-Smoking Challenge Program” to fully subsidize treatment costs to quit smoking for a limited time, in addition to an all-year subsidy for the treatment costs.
In the fiscal year 2021, we launched the “remote smoking cessation outpatient consultation” under which the Shiseido Health Insurance Society subsidizes all costs, aiming to help more people succeed in quitting smoking.

■Participation in the “No Smoking Promotion Business Consortium”

We joined the “No Smoking Promotion Business Consortium” in April 2019. Since then, we have participated in Consortium workshops to share information with other companies that have implemented progressive non-smoking programs.

■Target smoking rate

  • Our corporate average rate in FY2021: 17.0% (actual rate in FY2020: 19.0%)

  • At least 50 people successfully quit smoking through the remote smoking cessation outpatient consultation

<No Smoking Promotion Business Consortium>

<No Smoking Promotion Business Consortium>

(2)Initiatives for a health-conscious lifestyle

Our implementation rate of health support programs (specific health guidance) is particularly high at 51.4% compared to the national average (27.4%) in FY2019, and a certain level of effect can be seen in the reduction of BMI among participants.

■Implementation rate of health support program

Reporting fiscal year to the government(Report the previous year's results in November of the following year) Specific health guidance Implementation target
Implementation rate (%) Government (Ministry of Health, Labour and Welfare) (%)
FY2015 50.6 60
FY2016 52.0
FY2017 49.1
FY2018 55.4 55
FY2019 51.4

■BMI reduction rate among program participants

BMI Male Female
Guidance participants Guidance non-participants Guidance participants Guidance non-participants
After health guidance
(2016)
25.66 26.23 27.59 27.78
After health guidance
(2017)
25.50 26.26 27.47 27.75
Numerical improvement -0.16 0.03 -0.12 -0.03

■Health fairs

Every year, we conduct health fairs tailored to the health issues of each of our facilities and launch measurement events, health education sessions, and collaborative events with cafeterias.

* In the FY 2020, we did not organize a face-to-face fair where many people would gather as part of COVID-19 prevention measures and, instead, streamed the “RIZAP Wellness Channel (workout seminar).”

<Health fair at Kuki Factory>

<Health fair at Kuki Factory>

<Health fair at Shiodome Office>

<Health fair at Shiodome Office>

<Health fair special menu in collaboration with cafeteria>

<Health fair special menu in collaboration with cafeteria>

[Participating employee feedback]

“It's good to have events that raise health awareness.”

“I've heard a lot about basal metabolism, but this is the first time that I learned what my basal metabolism rate is. It was a good learning opportunity.”

■Health seminars

The company has provided seminars on exercise and diet that are designed to address health issues in each organization since FY2019, which have been well-received by participants. The results of the questionnaire showed that the percentage of participants who continued the exercise increased by 12 percent after the seminar, indicating that the seminar helped more than 10 percent of the participants continue exercising.
We will provide further seminars designed to motivate participants to make exercise a regular habit.

<Seminar participants>

<Seminar participants>

【Participating employee feedback】

"The seminar reminded me that a healthy lifestyle is the source of beauty. It made me recognize that it’s important to find an image of what I want to become.”

“If I was alone, I may have given up. Together with other participants, I was able to finish the course.”

■Future lifestyle improvement objectives

Ratio of participants continuing exercise: 10% higher after seminar

Responses to coronavirus taken by the Shiseido Group in Japan

The Shiseido Group in Japan has adopted the “Shiseido Hybrid Work Style,” a new working style which places the highest priority on the safety and health of its employees, with the aim of preventing the spread of coronavirus infection as well as improving the performance and productivity of employees and organizations.
Since the adoption of the Shiseido Hybrid Work Style, which allows employees to work either at the office or home depending on their roles, employee workstyles have become more diverse. The Shiseido Group in Japan has started taking measures to address health issues associated with remote work that are different from those previously experienced.

  • Provision of information for employees
    We conducted a survey among employees working from home to understand their situations and needs. Based on the survey results, we are providing information on dieting and exercise, advice from occupational physicians and counsellors, and tips on how to manage teleworking.

  • Lunchtime session (live streaming)
    We stream information useful to employees to reduce their stress and promote communication.
    Themes include lower back pain, weight gain during quarantine, response measures to the coronavirus, women's health, and preventive measures against alcoholism.

<Lunchtime session (live streaming)>

<Lunchtime session (live streaming)>

  • Online consultation
    We have started providing online video consultation to employees working from home as part of our efforts to prevent the spread of infection. This has facilitated employees to communicate with occupational health care staff, enabling rapid response to health concerns.

  • Measures for infection control taken by the Health Management Office
    We are working to prevent infections by preparing alcohol sanitizers and installing acrylic boards and partitions in consultation spaces for employees entering the Health Management Office.

  • Workplace COVID-19 vaccination program
    In August 2021, Shiseido implemented workplace COVID-19 vaccination programs for employees and their families at six locations across the country. So far, we have administered two doses each to approximately 10,000 people.

<Reception of the workplace vaccination>

<Reception of the workplace vaccination>

<Prefilling of the vaccine into syringes at the workplace vaccination>

<Prefilling of the vaccine into syringes at the workplace vaccination>

Shiseido Group Health Management White Paper

We have created and published a health management white paper to clarify changes in the management of employee health and the evaluation of each measure.

2020 SHISEIDO GROUP HEALTH MANAGEMENT WHITE PAPER (Results for 2019) [PDF:1.27MB]

Shiseido Vision Zero Declaration (Safety Declaration)

Shiseido pursues "PEOPLE FIRST," which is an important management philosophy for people working in the Shiseido Group to bring about innovation in society by producing results. To that end, our vision is to create an environment in which people working in the Shiseido Group can work safely and securely, and to achieve zero lost time accidents*1 at all workplaces.

  • *1:Lost work accident (Injuries and illnesses during work or commuting in Japan which lead to one or more days off)

Behavioral guidelines

This guideline applies to officers and employees (including dispatched employees and employees of cooperating companies) engaged in the Shiseido Group in Japan and overseas.

<Preventive measures>
Through thorough risk assessment, etc.*2, we will point out and eliminate factors that threaten the health and safety of the working environment and practice the creation of a workplace where everyone can work safely and healthily.

<Continuous education and compliance with rules> We take responsibility for our own safety and the safety of the people around us, receive regular education on health and safety, practice it, and act according to the set rules.

<Improvement activities> We make time at the workplace to regularly discuss unsafe behavior (behavior of workers who are likely to cause an accident or disaster), unsafe condition (working environment that is likely to cause an accident or disaster), cases of occupational accidents, and improvement measures that have occurred within the Shiseido Group and actively implement safety measures.

  • *2:Standardized safety evaluations to prevent accidents and activities to identify potential causes of danger
    This Code of Conduct is developed with reference to the Occupational Health Hierarchy Controls of the National Institute for Occupational Health and safety.

Health and safety promotion system

In promoting this, the officer in charge of human resources will become responsible for health and health and safety management, support business areas in Japan and overseas, and actively drive the maintenance and promotion of the health and safety of employees. Under the supervision of the Board of Directors on important occupational health and safety commitments, the health and safety manager will work with each officer, department head, and manager to support employees' voluntary efforts for health and safety.
In addition, at the Shiseido Group's domestic sites, we have set up a hygiene committee as well as a health and safety committee in accordance with laws and regulations to create a safe and comfortable working environment through investigation and deliberation. At laboratories and factories, we have established an occupational health and safety policy and a health and safety committee to improve upon dangerous areas and dangerous actions working toward our ultimate aim of zero lost time accidents at domestic factories.

Health and safety promotion system

Medium- to long-term goals

The Shiseido Group aims to become a global, top-level, safe company. As a KPI, we have set a target value of achieving the leave frequency rate*3 "0.1 or less" by 2030. Creating an environment where employees can work safely and securely and having all employees work vigorously will lead to reduction of business risks and costs and increase of profits. Currently, we are able to ensure elevated safety of people working in the Shiseido Group compared to all industries in Japan and the chemical and manufacturing industries, but we will implement various measures to aim for even higher levels.

  • *3:Lost Time Injuries Frequency Rate (LTIFR): Number of occupational accidents accompanied by leave / total working hours x 1,000,000

▼Comparison of the percentage of leave of absence between the domestic Shiseido Group and all domestic industries, chemical industries, and manufacturing industries

Comparison of the percentage of leave of absence between the domestic Shiseido Group and all domestic industries, chemical industries, and manufacturing industries

Occupational health and safety issues

In 2021, the Shiseido Group had 110 occupational accidents for domestic employees and contract employees. Of these, 29 were lost time accidents, one of which was a contract employee.
The types of occupational accidents were slipping/tripping, falls from heights, and unreasonable movements, accounting for 46% of the total. There are many accidents such as "lifting a heavy object in an unreasonable posture" and "slipping in a hallway wet with rain", which can occur in daily life. Analysis of the causes of occupational accidents revealed that many occupational accidents occurred when safety in the work environment was neglected or when the work method was improperly abbreviated.. In addition, as 50% of cosmetics sales accidents cause falls, daily cooperation with tenants is important for a better working environment. At affiliated companies, 90% of accidents occur in people in their 50s and 60s, and it is necessary to encourage them to exercise and stretch on a regular basis and to wear comfortable shoes.
In addition, to achieve our health and safety goals by 2030, we must prevent future accidents by implementing company-wide safety education and sharing information beyond the business domain, rather than relying on the governance at each site. Furthermore, it is essential to strengthen safety education especially for people in their 50s and 60s, who suffer many occupational accidents, to comply with the health and safety laws and regulations that will be further regulated in the future, and we need to reduce the risk of damaging society’s trust in us.

Current and future efforts

To achieve the goal based on the above issues, we have built an "occupational health and safety management system" from 2022, positioned it as an initiative involving management, and are carrying out activities to protect the safe and secure working environment.
As a company-wide initiative, we analyze the occurrence status, factors, and countermeasures of occupational accidents every month and share the reports with the health and safety manager at the Occupational Health and safety Management System Committee meeting, which is held six times a year. In addition, we are planning to carry out comprehensive safety education and training on fostering a culture of safety through health and safety-focused activities, analyzing the results of occupational accidents that have occurred in the past three years, and the characteristics of human behavior, self-preservation measures to prevent future accidents, places and conditions that are likely to occur, etc. We will also work to reduce commuting accidents as well as work-related accidents to protect employees.
The details of future efforts in each business area are as follows.

  • Factory / Logistics Center:

The factory / logistics center are promoting the establishment of GSMS (Global Safety Management System), which sets common occupational health and safety standards in Japan and overseas. At the factory / distribution center, various education and trainings are conducted including a review of past occupational accidents, but at the Kakegawa factory, all workers in the production area (including indirect employment and employees with disabilities) are targeted., As a safety experience training, we conducted a training to "sense danger in dangerous settings". We plan to start operating GSMS in 2023 and to obtain ISO 45001 certification at our factory bases around the world by the end of 2024. (Acquisition of factory complete as of December 2021: Shanghai factory, Beijing factory, Vietnam factory) ISO 45001 certified factories have established and implemented the necessary processes to prepare for and respond to possible emergencies. In addition, we carry out systematic education and training, as well as regular internal audits and evaluations for the maintenance and management of the process and continuous improvement.

▼Safety experience training

Safety experience training
  • Research institute:

The research institute has set up contact persons for health and safety at each base in Japan and overseas to share information on occupational accidents and near-miss incidents that have occurred in Japan and overseas. In addition, domestic research institutes manage their chemical substances with their own IT systems, and by efficiently conducting risk assessments for increasing chemical substances without omission, we have achieved legal compliance and will be a researcher in the future. We aim to protect your health and safety.

  • Shops / Sales & Offices:

Shops and offices, we will continue to promote health and safety activities based on the Health Committee. The hygiene committee of each area continuously collects near-miss cases to strengthen PDCA functions such as sharing accident information and countermeasures to other areas and preventing accidents, and we are planning to use signage, etc. in the workplace to inform employees of occupational accidents with a higher possibility of future occurrence.

 

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