Shiseido Business Partner Hotline

Shiseido Group Supplier Code of Conduct［PDF：876KB］

Reportable Acts

Note: For business-related issues, we request that reporters first contact the relevant department or internal reporting desk within their company or organization.

Eligible Users

Note: For cases that fall under “whistleblowing disclosure” as defined in Article 2, Paragraph 1 of the Whistleblower Protection Act, employees of Shiseido Group business partners that discontinued business transactions with a Shiseido Group company or companies within the past year are also eligible to use the hotline.

Protection of Reporters

1. (1)The content of reports and personal information provided to the hotline will be used by our company, Shiseido Group companies, or the company or companies of the individual(s) reported for committing the violation(s) (hereafter “Offenders”) to carry out investigations and implement responsive measures. They will not be used for any other purpose.
2. (2)If reported information needs to be disclosed to a third party in order to carry out investigations or implement responsive measures, we will obtain the consent of the Reporters in advance. Additionally, when investigating or implementing a response to reported incidents, we will protect the confidentiality of Reporters, Offenders, and individuals assisting with investigations with all due care and consideration for their privacy.
3. (3)Except when business partners themselves are involved in improper acts, no disadvantageous action or retaliation against Reporters or their companies will be taken for making a report to the hotline. If any cases of disadvantageous treatment by our company, Shiseido Group companies, or Offenders’ companies toward Reporters are identified, such acts will be halted and, depending on the circumstances, appropriate relief and restoration measures will be taken or requested.
4. (4)For cases reported to the hotline that fall under “whistleblowing disclosure” as defined in Article 2, Paragraph 1 of the Whistleblower Protection Act, we will take measures in accordance with the law.

Our Response

1. (1)We will not investigate or respond to: reports of incidents that cannot be verified, false reports, or reports consisting of slander or defamation.
2. (2)Reports can be made either under the Reporter’s real name or anonymously. However, our ability to conduct full investigations of incidents may be limited in the case of anonymous reports. Additionally, we will not be able to provide feedback on the results of our responsive measures to the Reporter.
3. (3)As needed, we will implement investigations and responsive actions in collaboration with the relevant departments of Shiseido Group companies, external experts, or Offenders’ companies. If corrective measures are required as a result, we will take immediate action.
   Depending on the case, we may request Offenders’ companies to implement their own investigations and corrective measures.

How to Use