Diversity, Equity and Inclusion (DE&I)

Diversity, Equity & Inclusion (DE&I) is an important initiative for the Company to achieve our corporate mission. We foster an organizational culture that utilizes various perspectives and creates innovation by recognizing and respecting differences including gender, age, nationality, sexual orientation, gender identity, and disabilities. We will leverage our company's long-standing expertise in DE&I to spread it across our society through our employees, businesses, and brands, driving sustainable value creation.

As an active supporter of the LGBTQ+ community and its allies inside and outside the company, we strive to nurture a society where everyone can feel empowered to live their life freely.
As the foundation for these efforts, we focus on developing an inclusive internal environment. The Shiseido Code of Conduct and Ethics, which defines the mandatory behavior expected of every individual working for Shiseido Group, clearly states that we respect diversity and do not engage in or tolerate discrimination in the workplace. We position this principle as a basic stance across all corporate activities.
In order to enable each and every employee to bring out their potential and excellence, we are also committed to implementing policies and raising awareness on LGBTQ+ topics. Every year, we hold internal events and talk sessions that help employees deepen their understanding of the challenges and social climate surrounding the LGBTQ+ community. These sessions feature LGBTQ+ employees sharing their personal experiences, as well as insights from external experts.
In Japan, our working policies state that the same-sex partners of employees shall be treated in the same manner as those with heterosexual partners regarding special leave, nursing care, childcare, and other benefits. Through these policies, we are working to create an environment where employees can feel secure in continuing their careers, regardless of sexual orientation or gender identity. In 2025, our policy developments and ongoing awareness-raising activities were recognized by Work with Pride^* through the PRIDE Index, where we received Gold, the highest rating, as well as Rainbow Certification.

• *An organization that encourages companies and organizations to adopt LGBTQ+-friendly diversity management practices

The Shiseido Group in Japan employs approximately 350 employees with disabilities who put their experience and strengths to use regardless of workplace or type of work. The nature and extent of disabilities vary, but we tailor arrangements and resources to individual situations, and regard them as valuable talents in the workplace. The employment percentage for people with disabilities is 4.80% at Shiseido Company, Limited. The percentage for the Shiseido Group in Japan is 3.24% (as of June 2026).
HANATSUBAKI FACTORY, a special subsidiary of Shiseido Group with nine branch offices nationwide including offices in Tokyo and Osaka, primarily employs individuals with intellectual disabilities (as of June 2026)

Based on the above employment policies, many employees with disabilities are employed as full-time employees (FTE) under the same personnel system as those without disabilities. The talent development program including training is also the same for employees with and without disabilities.
During the recruitment process, we inquire about any special accommodations needed for an applicant's disability prior to conducting interviews. We also organize work experience workshops to help students with disabilities gain a better understanding of the work environment. Before a new employee joins the company, supervisors and HR representatives confirm any necessary adaptations. If necessary, they also arrange seminars to enhance understanding of disabilities among employees in the department where the new staff member will be assigned.
After new recruits join the company, we maintain ongoing support in collaboration with their superiors, industrial physicians, public health nurses and dedicated personnel supporting the retention of employees with disabilities. Employees can utilize outpatient leave for rehabilitation, tests or hospital visits to their disabilities. We also foster flexible environments tailored to individual requests for assistance and equipment. Additionally, we include disability-related topics in our management training programs and facilitate information-sharing sessions for HR representatives in the Shiseido Group.

We have been actively expanding front-line work opportunities for people with disabilities. People who are blind or have low vision have been working as sales representatives carrying out remote sales activities at online stores since 2022. This initiative stemmed from the desire of an employee with visual impairments, who believed there should be greater opportunities for people who are blind or have low vision to thrive within corporations.
In 2025, we welcomed Personal Beauty Partners who use sign language as their first language. They provide beauty counseling for consumers with hearing impairments through our free-of-charge online consultation service and share beauty information using sign language. In September 2025, we hosted a “Sign Language Career Exchange,” collaborating with two other companies that offer customer service in sign language, to gain insights into service development and career building for the individuals involved.

Shiseido has actively pursued the employment of individuals from diverse nationalities and cultural backgrounds both at its overseas Group companies and within Japan. Since 2018, English has been adopted as the official in-house language at Shiseido, including in Japan, to better connect our increasingly diverse workforce and enhance value creation. We cultivate an inclusive organizational culture where employees from various backgrounds collaborate across different departments. When hiring non-Japanese nationals at the Company's Headquarters, we adhere to Japan's immigration control systems, particularly regarding resident status requirements, and ensure that their treatment aligns with the relevant Rules of Employment. Additionally, to accommodate diverse faiths, we have established a prayer room at our Shiodome office.

We place importance on promoting DE&I in ways that go beyond enhancing the workplace environment, encouraging changes in each employee’s awareness and actions. In 2025, we hosted Diversity Week three times in Japan for our employees, with a total of 2,430 participants. Drawing on employee resource groups, we increased opportunities for dialogue with members of the LGBTQ+ community and people with disabilities, who shared their perspectives and encouraged all employees to take ownership in promoting DE&I initiatives.
Furthermore, Shiseido EMEA organized DE&I Talks to provide learning opportunities on topics such as LGBTQ+ and people with disabilities. This employee engagement has helped broaden the range of social issues addressed and contributed to building an inclusive organizational culture.
We are also working to fully integrate DE&I perspectives into our branding strategies. At our Inclusive Marketing Learning Sessions, marketing and creative teams in Japan and other markets engaged in dialogue with LGBTQ+ individuals and people with disabilities, both within and outside our group, on how our brands can deliver meaningful value.

Shiseido has been selected as the only Japan company in the 2022 “DEI Lighthouse” of The Global Parity Alliance. The Global Parity Alliance was launched by the World Economic Forum^* and McKinsey & Company to accelerate diversity, equity, and inclusion (DE&I).