Training for Employees
(1) Enhancement of Corporate Ethics in Workplaces
We assign Corporate Ethics & Compliance Leaders in each office in Japan to be in charge of fostering a highly ethical corporate culture. In other regions outside Japan, Risk Management Officers take charge of ethics promotion in each region. The Risk Management Officers are supported by Business Ethics Officers at the affiliate level.
(2) Training for All Employees (Once a Year)
Training programs are carried out once a year for all employees of the Shiseido Group in Japan. We provide human rights awareness programs to address discrimination in workplaces, while our corporate ethics training curriculum includes harassment prevention and response. We also conduct training sessions to improve communication in various settings so as to build an open, encouraging workplace culture.
(3) Position-specific Training (Once a Year)
We also provide group training sessions which are specific to a person’s post and/or position in the corporate hierarchy (corporate officer, manager, new recruit, etc.), as well as those tailored to the characteristics of each affiliate.
Whistleblowing and Consultation Hotlines for Employees
We have established Whistleblowing and Consultation Hotlines* for employees to voice their concerns about or report on words and/or actions which are or may be unethical or in violation of the Shiseido Group Standards of Business Conduct and Ethics.
The Division in charge of the Whistleblowing and Consultation Hotlines handles reports and concerns with due care to protect the privacy of the whistleblower. As a general rule, a fact-finding investigation is launched with the consent of the whistleblower if the issue cannot be resolved. If a survey reveals a violation, the offender is penalized per employment regulations. Management is alerted without delay if a case poses a business impact risk. Serious compliance-related concerns are reported to management at the Global Risk Management & Compliance Committee and/or HQ/SJ Compliance Committee, and steps are taken to prevent reoccurrence.
*The hotline system consists of the “Sodan Room (in-house Shiseido Hotline)” and an external Shiseido Hotline that deal with workplace issues in general and whistleblowing, as well as the Compliance Committee Hotline dedicated to whistleblowing, and a separate and direct e-mail route to the Audit & Supervisory Board for reports relating to corporate officers.
*Shiseido also has a Business Partner Hotline for suppliers and business partners to voice any concerns on human rights and compliance, etc.
The hotlines described above are paired with fair problem-solving routes and rules which explicitly prohibit the disadvantageous treatment of whistleblowers. Information about the hotlines, which includes instructions on their use, is communicated to every employee via the distribution of Shiseido Ethics Cards, posters, and Company intranet bulletin board messages, etc. Our major overseas affiliates have local/regional whistleblowing hotlines, and a Shiseido Group Global Hotline at Company headquarters can receive reports directly from employees of our affiliates around the world.
Mitigating the Risk of Discrimination/Harassment
The Shiseido Group in Japan conducts regular surveys of employees to identify workplace harassment/compliance issues and challenges, and to mitigate such risks. Survey results are shared with all departments so that they may each implement corrective measures, including additional training. In addition to the employee hotlines, our process for mitigating the risks of discrimination, harassment, and compliance issues include surveys in which we ask employees about the degree to which their workplace abides by our policies on these matters. Survey results are analyzed to identify Shiseido’s trends in harassment and compliance, which we then incorporate into employee education. The Risk Management Department reports to management and the Audit & Supervisory Board on whistleblowing records and employee survey results and receives supervision for risk mitigation.