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Steering Toward Growth
CEO Kentaro Fujiwara on the Vision
Behind Shiseido’s Strategy Toward 2030

February 27, 2026

CEO Kentaro Fujiwara, smiling with his arms crossed.

Kentaro Fujiwara, Director, Representative Corporate Executive Officer, President and CEO

In an age defined by rapid change and constant uncertainty, the assumptions that once shaped society and the economy are beginning to shift.
As this shift unfolds, people’s values — and the way they choose brands — are evolving as well. It is no longer just about price or function. People are asking deeper questions:
Does this brand resonate with me? Can I be myself with it? Can I trust it over time?
Consumers today are seeking meaning, empathy, and authenticity.
For companies, this means the question is no longer only “What do we make?”
It is “Why do we exist?” and “What value do we bring to society?”
Against this backdrop, Shiseido is once again reflecting on its origins while taking steps toward its next phase of growth.

Leading that journey is CEO Kentaro Fujiwara.
How does he see this moment in time? And where is he guiding Shiseido next?
In this interview, he shares his thoughts in his own words.

Reform We Undertook with Resolve — And the Growth Beyond

Our slogan, “In every moment, in every life: Beauty” is not simply a corporate message. It expresses our commitment to stay close to people throughout their lives — delivering beauty in meaningful moments, bringing comfort, and enriching the heart. To make that possible, we have always pursued three things: high quality, authenticity, and innovation. This commitment has remained unchanged since our founding.

CEO Kentaro Fujiwara seated for an interview in front of Ultimune and Eudermine.

At the same time, while our beliefs stay constant, the value we deliver must evolve alongside changes in society and consumer needs.
That is why we embrace the idea of “changing in order to remain unchanged.”
Since launching our medium- to long-term strategy “WIN 2023 and Beyond” in 2021, we have been advancing structural reforms to continue creating and delivering value.

The year 2025 marked a major turning point.
Through our two-year “Action Plan 2025–2026”, we made bold decisions to transform our business structure into one capable of generating stable profit.
These were not easy choices. But our goal was never simple cost reduction.
We aimed to build a healthy foundation — one that enables our brands to fully express their strengths while sustaining investment for the future.

Today, we are beginning to see results. Reforms are progressing globally, and in Japan we have achieved double-digit core operating profit margins. Focused investment in priority brands is also gaining momentum, giving us confidence for growth from 2026 onward.

Looking ahead, these efforts lead directly into our strategy toward 2030.
In uncertain times, brands must offer more than relative advantage. They must establish unshakable, absolute value — grounded in empathy and trust.

Creating Value with People at the Center

An image of SHISEIDO Bio-Performance Micro Click Concentrate being clicked onto the cheek.

SHISEIDO Bio-Performance Micro-Click Concentrate

Moving Forward, Supporting People Throughout Life

By 2030, one in three people in Japan will be over 65.
Drawing on our long history in aging care, we hope to promote the idea of “Beauty Checkups” — identifying potential concerns early and helping prevent them.
To remain close to each individual throughout life — that is our mission.
And supporting this mission is, once again, the power of people.
Individuals with diverse expertise and experiences come together, respect one another, and move forward with shared purpose. What we need most today is unity — an organization where each person can perform at their best while advancing together.

The year 2026 will mark another step forward.
By strengthening collaboration across brands, regional headquarters and supply chain functions, and by evolving operational excellence across the value chain, we aim to build a structure capable of generating stable value regardless of external volatility.

Toward a Better World Through the Power of Beauty

CEO Kentaro Fujiwara seated facing forward and responding to an interview in a relaxed atmosphere, with Ultimune and Eudermine in front of him.

Image of “Eudermine,” Shiseido's first lotion launched in 1897.
A red lotion in bottle bears a label featuring an illustration of the camellia, Shiseido's iconic symbol.

Eudermine (1897)

An image of Shiseido’s Seven-Color Face Powder, released in 1917.
Seven shades of face powder are housed in an octagonal container, with each color placed in a square whose four corners are cut straight.

Seven Color Face Powder (1917)

 

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