Americas

Reportable Acts

In scope, reportable acts include: Any violations or potential violations of the law, the Shiseido Code of Conduct and Ethics, or the Shiseido Group Supplier Code of Conduct that arise from a transaction with a Shiseido Group company.
Note: For business-related issues, we request that reporters first contact the relevant department within their company or organization.

Eligible Users

Officers and employees of business partners in the Americas region (US, Canada, Mexico, Latin America) that are engaged in ongoing business transactions, were previously engaged in business transactions, or are considering engaging in business transactions with one or more Shiseido Group companies.

Protection of Reporters

1.The content of reports and personal information provided via the hotline will be used by our company, Shiseido Group companies, and/or the company or companies of the individual(s) reported for committing the violation(s) to carry out investigations and implement responsive measures where appropriate.
2.If reported information needs to be disclosed to a third party in order to carry out investigations or implement responsive measures, we will protect the confidentiality of Reporters, Offenders, and individuals assisting with investigations with all due care and consideration for their privacy. In some instances, this information may need to be disclosed in order to facilitate the investigation and appropriate response to the report.
No disadvantageous action or retaliation against Reporters or their companies will be taken for making a good faith report to the hotline.

Our Response

1.We will not investigate or respond to: reports of incidents that cannot be verified, false reports, or reports consisting of slander or defamation.
2.Reports can be made anonymously; however, our ability to conduct full investigations of incidents may be limited in the case of anonymous reports. Additionally, we may not be able to provide feedback on the results of our responsive measures to the Reporter.
3.As needed, we will implement investigations and responsive actions in collaboration with the relevant departments of Shiseido Group companies, external experts, or Offenders’ companies. If corrective measures are required as a result, we will take immediate action.
Depending on the case, we may request Offenders’ companies to implement their own investigations and corrective measures.