Frequently Asked Questions

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Our Products

Perfect Cover Foundation MV

Perfect Cover Powder MV

Perfect Cover Oil Cleansing

Others

Buying Our Products

Using Our Products

Shiseido Life Quality Beauty Center

General Information and Hours

Appointments

Consultations

Access

Others

About Our Products

Perfect Cover Foundation MV

Q: What is Perfect Cover Foundation MV?

A: It is a foundation for partial application designed for all skin tone-related concerns and (mildly) uneven skin surfaces.

Perfect Cover Foundation MV

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Q: How do I choose my shade?

A: Choose a shade based on your skin tone and desired finish, like you would for regular foundation.

Perfect Cover Foundation MV

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Q: Can I use it together with my regular foundation?

A: Yes, you can. Foundation MV is for partial application; apply to any areas that you want to give extra coverage.

Perfect Cover Foundation MV

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Q: Is it waterproof?

A: Yes, it is. The long-lasting finish resists sweat and water, and resists transfering to clothing, towels and face masks.

* Source: Shiseido's survey on color retention. Results may vary between individuals.

Perfect Cover Foundation MV

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Q: Can I use it on my whole face? Can I use it on my body?

A: Yes, you can use it on the whole face and body. The formula resists transfering to clothing, towels and face masks. To remove it, be sure to use Perfect Cover Oil Cleansing.

Perfect Cover Foundation MV

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Q: How do I use it?

A: For usage instructions, please watch the movie.

Tutorials

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Q: How much should I use?

A: It will depend on the size and condition of the area you want to cover. Take up the appropriate amount on your fingertip.

Tutorials

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Q: I am currently using Foundation VV for my vitiligo. Can I use MV instead?

A: Depending on the condition of vitligo, MV may also work. For best results, we recommend Foundation VV which is designed specifically for vitiligo.

Perfect Cover Foundation VV

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Q: To switch from the previous Perfect Cover Foundation, which shade of MV should I use?

A: Choose a shade based on your skin tone, like you would for regular foundation.

Perfect Cover Foundation MV

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Perfect Cover Powder MV

Q: How is it different from other face powder?

A: It is specially designed to prevent makeup from fading from sebum and sweat, or transfering to clothing, towels and face masks. We recommend using it over Foundation MV to further prolong its finish.

Perfect Cover Powder MV

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Q: Does it leave a white residue?

A: The formula is highly translucent and prevents a white sheen or residue. It works on any skin tone.

Perfect Cover Powder MV

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Perfect Cover Oil Cleansing

Q: Do I have to double-cleanse (follow with cleansing foam)?

A: No, you don't. If you prefer, you can follow with cleansing foam.

Perfect Cover Oil Cleansing

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Q: How long does it last?

A: If you are using it on the whole face at a rate of roughly 3 pumps per use, it will last for 2.5 months.

Perfect Cover Oil Cleansing

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Q: Can I use it with wet hands?

A: Yes, you can.

Perfect Cover Oil Cleansing

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Q: I am wearing eyelash extensions. Can I use it around my eyes?

A: It can be used on eyelash extensions attached with conventional glue (cyanoacrylate). In many cases, eyelash extensions come off due to friction. Whether you are wearing them or not, do not rub your eyelashes, and always cleanse gently from base to tip.

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Others

Q: How do I remove Perfect Cover Foundation?

A: Use cleansing oil. We recommend Perfect Cover Oil Cleansing which is specifically designed for our products and gentle on the skin.

Perfect Cover Oil Cleansing

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Q: How do I get Perfect Cover Foundation out of my clothes?

A: During removal, be gentle to avoid any damage to your clothes. In general, the longer a stain is left untreated, the harder it is to remove. First, try detergent or stain remover on an inconspicuous area such as the back of the collar or hem to make sure it does not damage the fabric. Because some fabrics require professional cleaning, we recommend checking with a dry cleaner.

* Please note alcohol and ligroin can damage acetate fabrics.

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Q: Can I use your range of foundations year-round?

A: Yes, you can. They are for all seasons.

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Q: How do I care for the brush included in Perfect Cover Foundation VV?

A: After use, wipe it with a tissue immediately. Dissolve any foundation left in the brush with a cotton pad soaked with oil-based makeup remover. Gently wipe with a tissue to dry.

Perfect Cover Foundation VV

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Q: How do I care for the Perfect Cover Brush?

A: After use, wipe it with a tissue before the foundation dries. Dissolve any foundation left in the brush with a cotton pad soaked with oil-based makeup remover. Gently wipe with a tissue until the tip feels dry. Cleanse with mild detergent diluted with water* and rinse well. Pat dry with a towel and air-dry in the shade. Allow it to dry completely before storage and further use.

* After using PCF VV, be sure to clean with oil-based makeup remover first before cleaning with water.

Perfect Cover Brush

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Buying Our Products

Q: Where can I buy your products?

A: They are available at authorized retailers of Perfect Cover Foundation nationwide, and online at Shiseido's Watashi+.

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Using Our Products

Q: Can you show me cover makeup techniques for the changes in appearance caused by cancer treatment?

A: Yes we can, as long as you have a permission from your doctor and your skin is not inflamed. Our authorized retailers offer makeup consultations. Please call for more information.

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Q: Can I use your products for atopic dermatitis and acne scars?

A: If you are currently receiving treatment, please consult your doctor before using our products or booking your appointment. Please note that we may not be able to provide consultation depending on your skin condition.

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Q: I am currently going through laser treatment. Can I use your products?

A: Yes you can, as long as your doctor approves the use of cosmetics. Please consult your doctor before using our products or booking your appointment.

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Q: Can I use your products for scars from cutting?

A: Yes you can, as long as they are not inflamed. Please note individual results may vary for uneven skin surfaces like scars. We will look at your skin condition and do our best to propose suitable products and the application method.

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Q: Can children use your products?

A: Yes, as long as they have a referral or permission to use cosmetics from their doctors. They can also receive our makeup consultation.

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Q: Can you show me how to apply to areas I can't reach, like my back?

A: Yes, we can. Because you cannot practice on areas you cannot reach, we recommend you come to your appointment with someone who will be able to help you.

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Shiseido Life Quality Beauty Center

General Information and Hours

Q: What is the Shiseido Life Quality Beauty Center?

A: We give advice on cover makeup techniques for birthmarks, vitiligo, uneven surfaces like scars and changes in appearance caused by cancer treatment.

About the Shiseido Life Quality Beauty Center

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Q: What are your hours of operation?

A: We are open Tuesday to Friday from 1 p.m. to 5 p.m. The last appointment is from 3 p.m.

About the Shiseido Life Quality Beauty Center

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Appointments

Q: When can I call to book an appointment?

A: Our reservation desk is open Wednesday to Friday from 1 p.m. to 5 p.m.
Please note these hours are different from the hours of operation.

About the Shiseido Life Quality Beauty Center

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Q: What information do I need to give when I call to book an appointment?

A: We will ask you about your skin condition and which parts of your face or body you want to cover. If you are currently seeing a doctor, you will need to confirm that you have permission to use foundation. We will ask your name, contact information and preferred date, and set up your appointment.

* Please note that we may recommend you to visit a nearby authorized retailer.

About the Shiseido Life Quality Beauty Center

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Q: How do I cancel my appointment?

A: Please call at your earliest convenience.

About the Shiseido Life Quality Beauty Center

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Consultations

Q: How much is a consultation?

A: It is free of charge. At the Shiseido Life Quality Beauty Center (Ginza), we may ask you to fill out a survey for research and development purposes.

About the Shiseido Life Quality Beauty Center

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Q: How long is the consultation?

A: It takes up to 90 minutes, including the time for you to practice applying makeup. We tailor advice to your skin condition and amount of experience with makeup.

About the Shiseido Life Quality Beauty Center

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Q: Can men receive consultations?

A: Certainly. Please call for more information.

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Q: Can someone else receive a consultation on my behalf?

A: Unfortunately, no. We need to look at your skin condition (tone, size, surface condition, etc.) to provide advice on optimal products and techniques. The consultation also includes practice so you can apply the makeup at home.

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Q: Do you give advice over the phone?

A: Yes, we do.

About the Shiseido Life Quality Beauty Center

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Q: I don't live in Tokyo. Where can I receive a consultation?

A: There are authorized retailers of Perfect Cover nationwide. Find a store from the list of retailers that offer consultations on this website, and call for your appointment. (Please note consultations at authorized retailers are also by appointment only.)

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Access

Q: Where is the Shiseido Life Quality Beauty Center?

A: We are in the Shiseido Ginza Building, located in Ginza, Chuo-ku, Tokyo. It is about ten minutes walk from the JR Shimbashi Station "Ginza" exit, and about 5 minutes walk from the Tokyo Metro Ginza Station "B6" exit.

Access

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Q: Where is the entrance to the Shiseido Life Quality Beauty Center?

A: You can enter from the main entrance of the Shiseido Ginza Building on Namiki-dori. Please give your name at reception on the first floor.

Access

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Q: Do you have parking?

A: No, we do not. Please use public transportation.

Access

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Others

Q: How do you ensure privacy? Will I be seen by anyone?

A: You will receive consultation in a private room. Our consultations are strictly by appointment only, and we will not serve you and other customers together.

* Please note if we ask you to fill out a survey, other staff members may be present.

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Q: Can I bring family and friends?

A: Yes. The consultation is for you only but you can bring your family and friends. You will be served in a private room with an area for them to stay.

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