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Inquiry via email

*Please be sure to fill out all of the required items in order to provide a quick response from us.

*The registered contents will be securely communicated via SSL.


*Please be sure to type in one-byte alphabet and numbers.

(Re-enter for confirmation)

*Please be sure to type in one-byte alphabet and numbers.

Please note that Shiseido may not be able to reply to email addresses using special strings or characters, such as “when the email address has period (.) immediately in front of “@”” or “multiple periods are used consecutively before “@”,” etc.

Name (*Required)

(Example) Shiseido

(Example) Hanako


*Please avoid using special characters, as they may cause character corruptions.

*Your inquiry may be answered by person in charge from the Shiseido Group company that is related to the contents of your inquiry.

Please also fill in the columns below if you can.


*Please include the country code and type in one-byte alphabet and numbers.

*Please be sure to enter the required items.
The inquiry cannot be sent unless the required items have been entered.

  • Although we answer to inquiries sequentially, it may take some time to reply to questions which are sent outside of business hours. In addition, we may take some time or may not be able to provide an answer for some inquiries, depending on the contents. Please note that we may contact you via telephone or letter to answer your inquiry instead of email.

  • Shiseido's reply is to answer the specific question asked by the inquiring customer. We do not permit diversion or secondary use of part or all of the reply as well as disclosure to those other than the applicable customer without Shiseido's consent.

  • Please note that Shiseido's reply may not be delivered if you have reception control for the email setting.
    We ask our customers to fill in the name, email address, phone number (“personal information” hereafter), and area of residence upon making any inquiry in order for us to provide swift communication to our customers depending on the contents of the inquiry. If you cannot fill in all of the above information, we cannot receive inquiries via emails. Please call the free dial for inquiry.

  • Your personal information is used for the below purposes:

    ・In order to respond/reply to the inquiry
    ・In order to contact/communicate with the customer in order to respond/reply to the inquiry

Please click the button below if you agree to the handling of personal information.