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Although we answer to inquiries sequentially, it may take some time to reply to questions which are sent outside of business hours. In addition, we may take some time or may not be able to provide an answer for some inquiries, depending on the contents. Please note that we may contact you via telephone or letter to answer your inquiry instead of email.

- Shiseido's reply is to answer the specific question asked by the inquiring customer. We do not permit diversion or secondary use of part or all of the reply as well as disclosure to those other than the applicable customer without Shiseido's consent.

Please note that Shiseido's reply may not be delivered if you have reception control for the email setting.
We ask our customers to fill in the name, email address, phone number (“personal information” hereafter), and area of residence upon making any inquiry in order for us to provide swift communication to our customers depending on the contents of the inquiry. If you cannot fill in all of the above information, we cannot receive inquiries via emails. Please call the free dial for inquiry.

Your personal information is used for the below purposes:

• In order to respond/reply to the inquiry

• In order to contact/communicate with the customer in order to respond/reply to the inquiry

Your inquiry may be answered by person in charge from the Shiseido Group company that is related to the contents of your inquiry, depending on the contents of the inquiry. To this end, we will share the acquired personal information between the Shiseido Group companies (in Japan) or provide the same to the Shiseido Group companies (overseas). (Please see here for further details of our policies on Sharing of Personal Information and Disclosure of Personal Information to Third Parties.) Please refer to the Privacy Policy for the personnel in charge of personal information protection as well as various contacts, etc. in Shiseido.