In accordance with THE SHISEIDO PHILOSOPHY, Shiseido has put in place the Shiseido Code of Conduct and Ethics to encourage employees to act based on a stronger sense of ethics in all business activities. We also provide training and education to put the code into actual practice, striving to build mutual respect among employees regardless of their background and win the confidence of all our stakeholders. In addition to this, we offer whistleblowing and consultation hotlines for employees to report unethical behavior as quickly as possible. Reported information is investigated carefully and appropriate steps are taken to address any issues. Such ethical awareness initiatives and the framework to facilitate them are key to realizing a workplace where individuals can deliver their best performance, thereby promoting honest and ethical corporate behavior and business growth alike.
At the global regional headquarters, Risk Management Officers take charge of ethics promotion in each region. The Risk Management Officers are supported by Risk Management Leaders assigned to each affiliate at the global level and Ethics & Compliance Leaders in Japan.
We conduct training activities with common global content to promote understanding and practice of the Shiseido Code of Conduct and Ethics by all employees. Furthermore, by encouraging temporary employees to participate in training, we promote the dissemination of the Shiseido Code of Conduct and Ethics to everyone working for the Shiseido Group.
Training programs are carried out more than once a year for all employees of the Shiseido Group in Japan. We conduct human rights awareness training to address discrimination in the workplace, while the corporate ethics training curriculum includes harassment prevention and response.
We also conduct training sessions to improve communication in various settings to build an open and encouraging workplace culture.
We also provide group training sessions which are specific to a person’s post and/or position in the corporate hierarchy (executive officers, managers, new recruits, etc.), as well as those tailored to the characteristics of each affiliate.
We offer whistleblowing and consultation hotlines for the purpose of detecting and correcting violations against the laws and regulations, the Articles of Incorporation, and rules within the Shiseido Group. The whistleblowing and consultation hotlines are operated according to internal rules that specify confidentiality, prohibition of disadvantageous treatment or reprisals against whistleblowers/consulters, elimination of conflicts of interest, and the process for handling whistleblowing and consultations, etc. These internal rules are disclosed via the internal intranet so that employees can view them at any time.
Globally, we have established whistleblowing and consultation hotlines at each regional affiliate for employees to voice their concerns about or report on words and/or actions which are or may be unethical or in violation of laws in the relevant countries/regions, the internal rules, and the Shiseido Code of Conduct and Ethics. At Company headquarters, the Shiseido Global Hotline has been established to receive reports directly from any employee in the Shiseido Group.
The hotline system in Japan consists of the Sodan Room (an in-house Shiseido Hotline) and an external Shiseido Hotline that deals with general workplace issues and whistleblowing, as well as the Compliance Committee Hotline dedicated to certain cases of whistleblowing, and the Shiseido Group Whistleblowing to Audit and Supervisory Board Members for reports from Japan and overseas relating to directors, executive officers, and hotline staff members*. All these hotlines accept anonymous whistleblowing and consultations.
The division in charge of the whistleblowing and consultation hotlines handles whistleblowing and consultations with due care to protect the privacy of those concerned. It accepts whistleblowing and consultations related to all kinds of improper acts, including discrimination, harassment, and bribery, as well as acts that may be regarded as such. And as necessary, a fact-finding investigation of those involved is launched. If improper acts or the like are revealed, we stop such acts immediately and implement corrective measures and reoccurrence prevention measures rapidly in cooperation with the relevant companies, offices, and divisions/departments. We also take disciplinary action against employees who have been involved in such acts in accordance with employment regulations and internal rules. If any cases of disadvantageous treatment, harassment, etc. toward whistleblowers or consulters are identified, we take appropriate relief/restoration measures immediately in cooperation with the relevant companies, offices, and divisions/departments, and take strict measures including any disciplinary punishment against the persons who have engaged in such disadvantageous treatment or harassment.
If the case may pose a risk to our business management, it is promptly reported to management from the divisions/departments. Any serious compliance-related concern is reported to management of the Global Risk Management & Compliance Committee and/or HQ/SJ Compliance Committee, and we work to eliminate the concern immediately and implement corrective measures and reoccurrence prevention measures rapidly in cooperation with the relevant companies, offices, and divisions/departments.
The number of whistleblowing and consultation cases received through the hotlines and the actual responses to them are reported to the HQ/SJ Compliance Committee and Audit & Supervisory Board on a regular basis annually for the review, management, and supervision of the appropriate operation of the hotlines.
For business partners in Japan, we have established the Business Partner Hotline to receive whistleblowing and consultations regarding violations of human rights and compliance by Shiseido Group companies and employees. For more details, please refer to "Social Data."
In order to identify and reduce risks related to discrimination, harassment, and compliance in the workplace, in addition to accepting whistleblowing and consultations, we assess workplace conditions using employee engagement surveys, etc., which are periodically conducted throughout the Shiseido Group. For companies, offices, and departments where problems have been identified by the surveys, we propose and implement improvement measures based on the survey results.
In addition to this, we provide employee training on issues identified from the analysis of the survey results to prevent discrimination, harassment, and compliance risks.
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